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7 Practical Tips to Make Physical Inventory Counts a Whole Lot Easier

submitted by Francesca Nicasio

Doing physical inventory counts isn't fun, but it's a must for retailers. In this post, we share our top tips for making this task smooth and painless.

Does Your Approach To Training Have The Human Touch?

submitted by Kevin Graff

Remember that people are more prepared to give a great performance if they feel valued, invested in and purposeful. The only way to deliver that feeling to people is through the human touch. Have you lost the human touch when it comes to training your frontline teams?

2015 Will Likely Be Known as the Year of Mobile Commerce

submitted by Tony D'Onofrio

Mcommerce sales will grow 32 percent in 2015 -- a far steeper growth curve than ecommerce as a whole. Which country leads online shopping? An smart infographic provides the answer and more

Interview: Why Marketing Should be the Orchestrator of Customer Experience Design

submitted by Mike Wittenstein

Managing principal at Storyminers and experience design expert, Mike Wittenstein, shares his views on how marketing can take the lead on transformational change

Social Media Response Time, Are You Fast Enough

submitted by Shep Hyken

I knew it was bad, but just didn’t know how bad. I’m talking about the average time it takes for a company to respond, via different social media channels. A recent study put out by Eptica evaluated 500 US retailers’ ability to respond, by asking ten routine questions.

Are We Happy WIth the Growing Self-Service Technology Society?

submitted by Tony D'Onofrio

Welcome to the Future of Self-Service Technology and the Top 5 Self-Service Retail Technologies. A grueling airline issue this week led to the question, are we happy with the growing global customer service trend of speaking primarily with computers? A nearly $32 billion market by 2020.

Maximizing Shareholder Value for Shopping Centers

submitted by Shah Karim

In a recent article published by Shopping Center Business, SafeRock’s Shah Karim explores current challenges and profitable ways to overcome them in an ever-evolving technology centered market.

Omnichannel the great disruptor, or much ado about nothing?

submitted by Chris Petersen

Retailers are rightfully asking if omnichannel is real, or another passing trend. Given the time and expense of implementing omnichannel strategies, this has become a real question of what is actually necessary to survive.

Six Types of Loyal Customers

submitted by Shep Hyken

Recently I was working with a client and we were discussing different types of customers that any business might encounter. I thought it would be interesting to share the list that we came up with. I’ve identified six main types of customers that just about all types of businesses could have.


submitted by Kevin Graff

It’s not too often I get a chance to step out from my “behind the scenes” role in supporting retailers to actually sell on a retail sales floor, but I did just that a few weekends ago...