Doing physical inventory counts isn't fun, but it's a must for retailers. In this post, we share our top tips for making this task smooth and painless.
Remember that people are more prepared to give a great performance if they feel valued, invested in and purposeful. The only way to deliver that feeling to people is through the human touch. Have you lost the human touch when it comes to training your frontline teams?
Mcommerce sales will grow 32 percent in 2015 -- a far steeper growth curve than ecommerce as a whole. Which country leads online shopping? An smart infographic provides the answer and more
Managing principal at Storyminers and experience design expert, Mike Wittenstein, shares his views on how marketing can take the lead on transformational change
I knew it was bad, but just didn’t know how bad. I’m talking about the average time it takes for a company to respond, via different social media channels. A recent study put out by Eptica evaluated 500 US retailers’ ability to respond, by asking ten routine questions.
Welcome to the Future of Self-Service Technology and the Top 5 Self-Service Retail Technologies. A grueling airline issue this week led to the question, are we happy with the growing global customer service trend of speaking primarily with computers? A nearly $32 billion market by 2020.
Retailers are rightfully asking if omnichannel is real, or another passing trend. Given the time and expense of implementing omnichannel strategies, this has become a real question of what is actually necessary to survive.
Recently I was working with a client and we were discussing different types of customers that any business might encounter. I thought it would be interesting to share the list that we came up with. I’ve identified six main types of customers that just about all types of businesses could have.