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Is Fast Fashion Moving Too Fast?

submitted by Alicia Fiorletta

Over the years, I’ve reported on (and purchased from) many of these capsule collections. I find it refreshing that seemingly untouchable brands are trying to connect with all walks of life. But I recently came across a documentary, The True Cost, which has encouraged me to rethink my position.

5 S’s for romancing stores to reach empowered consumers

submitted by Chris Petersen

Romancing the store for today's empowered shoppers will require more than doubling down on the 4 Ps of the past. Store survival will depend upon creating connections with consumers on their terms, not the retailer's. - See more at: http://www.imsresultscount.com/resultscount/2015/04/5-ss-for-romanci

Is Your Training Keeping Up?

submitted by Kevin Graff

Recently, The Retail Council of Canada, in partnership with WCG International Consultants Ltd., conducted a member survey to identify training and development benchmarks. The insights from the survey were encouraging, but also show that we have to dig a bit deeper and really take a hard look at...

Like A Fine-Tuned Machine

submitted by Kevin Graff

I have to say, I’ve been in retail for over 25 years and it’s been a while since I’ve seen a store run so well. The trade secrets I’m about to share are not-so-secret. These are the basics that are so easily forgotten. It’s these basics that will ensure your store runs like a fine-tuned machine.

Want to kick-start your holiday sales? Add some fuel to the selling fire!

submitted by Kevin Graff

If you want to kick-start your holiday sales, develop and launch a sales contest that will get your staff’s attention and produce solid results. Sound easy? It’s not! To drive success on the sales floor, your contest must follow these important guidelines...

Insightful Musings On The Future of Retail

submitted by Tony D'Onofrio

In March, I had the pleasure to speak at the GS1 Hong Kong "14th Efficient Consumer Response Asia Pacific Conference & Exhibition". This post summarizes some of my favorite musings on brick & mortar stores / online sales, Asia consumer trends, Internet of Things, and the Future of Retail.

Sound Bites #2 – Omnichannel … It’s a journey not an event

submitted by Chris Petersen

Consumers have almost unlimited choices online, but they continue to shop stores. The transformation is that they are not looking for more facts, but for places and staff who can genuinely assist in helping them buy the right thing.

$1.75 Trillion in Retail Missed Opportunities

submitted by Tony D'Onofrio

This seems to be the time to discuss trillion dollar opportunities. Order Dynamics just issued an IHL Group study titled "Retailers and the Ghost Economy: $1.75 Trillion Reasons to be Afraid." This week we will look at the retail missed opportunities from overstocks, out-of-stocks and sales returns

The Difference Between Customer Service and Customer Success

submitted by Shep Hyken

In the past year or so we’ve seen the word customer success used by a number of forward thinking companies. Is this just another fancy name for customer service? Maybe it’s an updated way of a company saying, “We’re here for you when you need us. We want you to be successful.”

Global Source Tagging and the Future of Retail

submitted by Tony D'Onofrio

An exciting consumer focused, value integrated, and sustainable future is ahead for retail. From its humble beginnings in the music industry, security source tagging is positioned to be a major contributor to a prosperous future of retail.