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SXSW 2015: Indistinguishable from Magic

submitted by Joe Skorupa

It's impossible to accurately paint a cohesive picture of the sprawling innovation incubator that is SXSWInteractive. And it is easy to be skeptical about techno-geeks pitching breakthroughs on every corner and passionate hipsters selling the gospel of creativity through commerce. Here's my take.

How Frustration–Through Design–Became Market Leadership

submitted by Mike Wittenstein

I went to visit the new Atlanta PIRCH store in Buckhead, near Lenox Square just a few weeks ago and I was blown away by the experience. With 20 years of customer experience under my belt, it takes a lot to impress me.

In retail cyber-security, bigger isn’t always better

submitted by James Bickers

Here are four surprisingly non-technical reasons small- to mid-size retailers have a leg up when it comes to fighting cyber-crime.

A Purposeful Customer Experience Shouldn’t Happen By Accident

submitted by Shep Hyken

The customer experience shouldn’t happen by accident. It should be planned and thought out well in advance of the success you hope to have with your customers. Customer service doesn’t happen by accident. It starts with hiring the right people and training them, but that still may not be enough.

Trust is Essential, In Business and Life

submitted by Shep Hyken

We trust the people we do business with. We trust when we order merchandise from any retailer, the merchandise will show up in just a few days. They even tell us when to expect it to arrive. The word trust in business is huge.

How The IoT Will Transform Retail

submitted by Bernadette Wilson

Since the widespread adoption of smartphones in our everyday lives, technology and changing consumer shopping behaviors have disrupted the traditional retail model. “Always connected” consumers demand more options, personalization and a richer shopping experience.

Just Released: 2016 Retail Tech Spending Report

submitted by Jim Roddy

According to this report conducted by Innovative Retail Technologies magazine, retail tech spending decisions are no longer being made in discipline-specific silos. Instead, they’re being made by cross-disciplinary teams with a holistic understanding of their enterprise and omni-channel goals.

Retailers are bringing a rusty knife to a cyber wars shootout

submitted by Chris Petersen

There is an old saying that "all is fair in love and war". You can add retail to that saying. To win, you have be more than show up at the game. Winning at retail requires new strategies, and even new metrics for competing online.

86% Of Consumers Believe Ratings/Reviews Are Essential To The Shopping Experience

submitted by Alicia Fiorletta

With social media, consumers have the ability to connect and communicate with people all over the world. Whether friends, family or complete strangers, consumers have come to rely on their peers for feedback and validation.

But what impact do ratings/reviews have on sales? A lot, apparently.

Stylematch Makes Street Style Shoppable With Stackla

submitted by Alicia Fiorletta

To acquire fashion inspiration, many shoppers turn to fashion blogs and user-generated content (UGC) featuring every day “street style.”

Stylematch has evolved into the ultimate source for all things fashion, including content, ideas and inspiration.