Instead of slashing prices, retailers must learn add value to their products, services, and brands. Doing so will not only attract and retain the right types of customers, you’ll also differentiate yourself from your competitors.
From social management apps to social commerce solutions, here are 27 tools to help you win at social.
The holiday season is in full swing! Stress levels can run pretty high this time of year, so you’re more likely to experience difficult customers. To help you navigate these situations, below are a few tips on dealing with not-so-pleasant shoppers.
The NRF 2016 retail trade event included a special trade show floor area to "see, touch and experience some of the most interesting and Innovation2innovative products finding their way into the marketplace and some that are still on the drawing board. Here is a sample of the innovations.
Bots enable consumers to directly message a business automating all kinds of interactions. Through artificial intelligence bots can learn your preferences, but is the convenience worth the potential loss of control and privacy?
In the retail sector, we’re pretty good about holding our store managers accountable. We crank out all kinds of objectives and measurements to make sure that each location can ‘hold its own’ as a separate business unit. But are we just as diligent in holding District Managers accountable?
As we are in the middle of the paramount shopping season, special focus was on three important retail holidays. Black Friday is Becoming Cyber Monday while substantially being overtaken by Singles Day.
Companies that don't embrace failure as a part of innovation, risk becoming irrelevant with fewer options to survive.