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How to Add Value to the Shopping Experience and Set Yourself Apart from Competitors

submitted by Francesca Nicasio

Instead of slashing prices, retailers must learn add value to their products, services, and brands. Doing so will not only attract and retain the right types of customers, you’ll also differentiate yourself from your competitors.

27 Social Media Tools Retailers Can Use to Boost Influence and Sales

submitted by Francesca Nicasio

From social management apps to social commerce solutions, here are 27 tools to help you win at social.

How to Deal with Difficult Customers: 5 Proven Tips for Retailers

submitted by Francesca Nicasio

The holiday season is in full swing! Stress levels can run pretty high this time of year, so you’re more likely to experience difficult customers. To help you navigate these situations, below are a few tips on dealing with not-so-pleasant shoppers.

The Cool Retail Innovations from the NRF 2016 iLab

submitted by Tony D'Onofrio

The NRF 2016 retail trade event included a special trade show floor area to "see, touch and experience some of the most interesting and Innovation2innovative products finding their way into the marketplace and some that are still on the drawing board. Here is a sample of the innovations.

If there is “an app for that”… why should we care about bots?

submitted by Chris Petersen

Bots enable consumers to directly message a business automating all kinds of interactions. Through artificial intelligence bots can learn your preferences, but is the convenience worth the potential loss of control and privacy?

Where is the Retail Shrink 2016?

submitted by Tony D'Onofrio

Two new USA retail shrink studies. In 2015, the average overall shrink rate was 1.38% of sales which cost the USA retail economy $45.2 billion. For 2015, over 1.2 million shoplifters and dishonest employees were apprehended.

Do You Really Hold Your District Managers Accountable?

submitted by Kevin Graff

In the retail sector, we’re pretty good about holding our store managers accountable. We crank out all kinds of objectives and measurements to make sure that each location can ‘hold its own’ as a separate business unit. But are we just as diligent in holding District Managers accountable?

Three Lessons from the 2016 Global Retail Shopping Season

submitted by Tony D'Onofrio

As we are in the middle of the paramount shopping season, special focus was on three important retail holidays. Black Friday is Becoming Cyber Monday while substantially being overtaken by Singles Day.

5 Things That Refuse To Change in Retail

submitted by Kevin Graff

Everyone always talks about how fast retail is changing. That’s true. But, what’s equally true is that some things just never seem to change. Consider these never-changing issues...

Is Walmart failing fast enough to blunt Amazon’s onslaught?

submitted by Chris Petersen

Companies that don't embrace failure as a part of innovation, risk becoming irrelevant with fewer options to survive.