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What is your purpose?

submitted by Chris Petersen

Purpose is like the DNA of a business, and underpins all the strategic decisions which an enterprise makes. This is Careem's purpose: "To simplify and improve the lives of people, and build an awesome organization that inspires." Everything is built round this.

Zara’s New Concept Store Showcasing Fast Fashion Future of Retail

submitted by Tony D'Onofrio

This past week had the pleasure of visiting the new Zara Concept Store in Milan, Italy. Located near to the Galleria Vittorio Emanuele II, one of the oldest retail malls in the world, this Inditex owned location is the perfect bridge to the future of retail. Simplicity meets digital innovation.

The horse you rode in on will not win the race for the future

submitted by Chris Petersen

A product centric heritage has perpetuated a focus on purchases. Winning is no longer just about the sale today, but how to reduce the overall customer effort and making it easy to do business across time and place.

Successful Holiday Season Hiring – Not Sure Where to Start?

submitted by Kevin Graff

It’s that wonderful time of year again when we start to gear up for Christmas. A critical part of this process is hiring seasonal staff. Whether you need to recruit only three new temps or as many as seventy, it’s time for you to get moving right now. Not sure where to begin?

Never Talk To Strangers

submitted by Kevin Graff

As humans, we instinctively shy away from people we don’t know and we stay clear of pretty much any socially awkward situations. It’s ingrained in us not to approach strangers, but “approaching strangers” is at the very core of the job description for anyone on the retail floor.

How Clever Customer Research Helped This Retailer Sell $10 Million Worth of Products

submitted by Francesca Nicasio

Are you always stuck with products your customers don't want? Here's how to ensure that you're sourcing and marketing merchandise that people have a need or desire for.

You’ve Decided to Change Your Company Culture. Now What?

submitted by Jim Roddy

We all know that “culture eats strategy for breakfast” (thank you, Peter Drucker), but how exactly are you supposed to build the right environment? I received the following culture-related email from a retail IT industry executive and wanted to share my answer to him with you.

Do customers want help from associates or technology?

submitted by Chris Petersen

Today's retailers walk a tightrope of defending yesterday's strengths versus innovating for tomorrow. Future success lies in finding ways to be increasing relevant for consumers who have become channel agnostic.

POS lessons learned during 5,000 miles of channel travel

submitted by Jim Roddy

I haven’t been at office much lately. No, I’m not sick and I’m not getting lazy. I’ve been on the road engaging with retail IT resellers and ISVs at a variety of events – and gathering quite a bit of intel about the POS channel. Let’s look at some lessons learned from the trips I took during March.

When one door closes, the other one is “Always Open”

submitted by Chris Petersen

In responding to customers escalating demands, most retailers do not have the resources to do everything in house. Finding the right partners can bridge gaps to create win-wins that will be critical for future survival.