The title of this blog is actually contained in my signature line on my emails. When I put that addition into my signature line, I wasn’t expecting to move mountains or create a lot of discussion. But, I’ve had more than a few comments come back my way related to it.
Online retail was founded with a distinctly different business model. With omnichannel transformation strategies like "click and collect", customers can simply bypass store prices by ordering online but collecting their item in store.
This is it! It’s finally here! The biggest event in Canadian Retail is without a doubt the Retail Council of Canada STORE Conference, and the team at Graff Retail is quite excited to be a part of it for another year. Here are the Top Ten Reasons to Attend STORE 2016...
Valentine’s Day just passed us by and it got me thinking about what makes for a good and/or bad Valentine’s Day. From this, my thoughts drifted to what makes for a good and/or bad retail experience. Good and not so good experiences typically come down to the people involved in said experiences.
According to this report conducted by Innovative Retail Technologies magazine, retail tech spending decisions are no longer being made in discipline-specific silos. Instead, they’re being made by cross-disciplinary teams with a holistic understanding of their enterprise and omni-channel goals.
There is an old saying that "all is fair in love and war". You can add retail to that saying. To win, you have be more than show up at the game. Winning at retail requires new strategies, and even new metrics for competing online.
Remember that people are more prepared to give a great performance if they feel valued, invested in and purposeful. The only way to deliver that feeling to people is through the human touch. Have you lost the human touch when it comes to training your frontline teams?
For a transformational 2017, five key ingredients need to be closely monitored and navigated in building a successful global business formula. For now adjust your business sail and confidently cruise through these first three winds of change.
I have to say, I’ve been in retail for over 25 years and it’s been a while since I’ve seen a store run so well. The trade secrets I’m about to share are not-so-secret. These are the basics that are so easily forgotten. It’s these basics that will ensure your store runs like a fine-tuned machine.