Whats Hot
Latest
Must Read
Top

Target free shipping deal undercuts Amazon, Best Buy and Walmart

submitted by George Anderson

Our most active discussion this week was triggered by news that Target.com is lowering its minimum order for free shipping to $25. Will the move work? As Cathy Hotka of our BrainTrust had to say, "Free shipping lights up the antediluvian, reptile portion of the brain."

5 Step Warm-Up to Retail Training

submitted by Kevin Graff

We all want to perform better and to perform better, that means some kind of on-going training. We accept that this is the only way to achieve our physical fitness goals, so why is it so difficult for us to apply this same kind of thinking to improving performance in our stores?

Where is the Retail Shrink 2014

submitted by Tony D'Onofrio

Top 10 Global Retail Shrink Takeaways - 2014 vs 2013 Infographic - According to the latest Global Retail Theft Barometer 2013-2014, retailers lost $128.51 billion to retail theft. As indicated in the previously published video summary, the cost of retail crime to honest consumers averages $403 in USA, 184 Euros in Europe, 845 in Hong Kong Dollars in Asia Pacific, and $143 in Latin America.

Keep Your Customer Experience in Tune

submitted by Shep Hyken

I was recently visiting one of my favorite stores, Guitar Center, when I learned about a major change they made to their stores. And this change was for the better. Furthermore, the change came from what some might consider a “bad rule.”

4 Smart Ways to Help Associates Overcome Their Fear of Selling

submitted by Francesca Nicasio

Being scared to sell is a common problem, even in a sales-centric world like retail. Many associates feel iffy about selling to customers as they’ll appear pushy or drive shoppers away, which results in a lot of missed sales. Here are 4 smart ways to help associates overcome their fear of selling.

The 2016 Retail Internet Trends that Matter

submitted by Tony D'Onofrio

As the internet is the primary foundation for industry disruption, every year I look forward to Mary Meeker's latest trends report. Strong brands and user experiences are the foundation elements to the future shopping revolution. These are the only 2016 and beyond Internet trends that matter.

The 2030 Emerging Markets $5.5 Trillion Retail Swing – The Innovation Ascendancy of Asia

submitted by Tony D'Onofrio

Summary of two great retail reports from AT Kearney on the opportunities in Emerging Markets. Retail growth is not a given. Asian markets are responding by getting closer to consumers with innovation

The ultimate retail disruption – Consumers are the new POS

submitted by Chris Petersen

Armed with smartphones, consumers have literally become the point of sale. Yet, retailers are still trying to herd them through checkout lanes. How retailers adapt to consumers as the POS is a key predictor of who will thrive.

Maximizing Shareholder Value for Shopping Centers

submitted by Shah Karim

In a recent article published by Shopping Center Business, SafeRock’s Shah Karim explores current challenges and profitable ways to overcome them in an ever-evolving technology centered market.

Retail Advice from Real Merchants: What 7 Storeowners Wish They Had Known When They Started Out

submitted by Francesca Nicasio

We asked a handful of storeowners to share the best piece of retail advice they'd like to impart to others. Check out their words of wisdom in this post.