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Alibaba one-ups Amazon by building a mall for retailers!

submitted by Chris Petersen

Future of retail success is literally being created around new ways to meet consumer expectations.

Vantiv POS Channel KPI Study – Part 1: Resellers report robust sales and profits in 2017, expect stronger 2018

submitted by Jim Roddy

This year our POS Channel KPI Study attracted 152 VARs and ISVs, making it the largest POS KPI report ever published. This article is Part 1 of our four-part special report published by Vantiv’s, now Worldpay’s, PaymentsEdge Advisory Services.

12 Eye-Popping Quotes from RetailNOW 2017

submitted by Jim Roddy

I’m sorting through my notes and Twitter feed from #RetailNOW2017, held Aug. 6-9 at Paris Las Vegas, and noticed tons of quotes I think you’ll find interesting and insightful.

On the Road to the Fully Autonomous Retail Store

submitted by Tony D'Onofrio

Customer First Cashierless Shopping and Self-Checkout Theft. This post summarizes the opportunities and challenges of the retail self-service global innovation journey. Primary focus is on the state of self-checkout, mobile scan-and-go adoption, and an update on global autonomous store deployments.

‘Brick mining’: Why a need for data led Fabletics to open stores

submitted by Laura Heller

There's a good lesson here on new ways to use stores to drive business across channels.

Are You Diligent in Holding Your District Managers Accountable?

submitted by Kevin Graff

In the retail sector, we’re pretty good about holding our store managers accountable. We crank out all kinds of objectives and measurements to make sure that each location can ‘hold its own’ as a separate business unit … and heaven help the Store Manager who isn’t up to snuff!

#notmyretailapocalypse – Fact, Fiction or pending Reality?

submitted by Chris Petersen

Rising consumer expectations are creating unprecedented demands disrupting traditional retail. CEOs not only must deliver quarterly profit, but also cope with a new reality - "the future ain't what it used to be".

Are Amazon online cost advantages eroding?

submitted by Chris Petersen

While pure ecommerce has consistently achieved double-digit growth, trends indicate that historical ecommerce cost advantages are eroding. Today’s hybrid “phygital” retail models can compete if they also meet customer expectations.

Winning the race to the home requires more than the last mile

submitted by Chris Petersen

To grow subscriptions and ecommerce volume in general, retailers must do more than deliver the last mile. Home delivery is NOT a highly valued convenience if the customer has to worry about time slots, access or theft.

Symbiotic partnerships for survival in an Amazonian world

submitted by Chris Petersen

A couple decades ago, retail was literally a standalone business. Few retailers today have the resources to compete head to head with Amazon. In order to remain relevant, retailers are collaborating with new partners.