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What the End of Globalization Means to Retail

submitted by Tony D'Onofrio

Provided your particular brand has global cache, reverse globalization will not stop the new tech savvy consumers from shopping till they drop. Here is how we got here.

It’s Frustrating Out There

submitted by Kevin Graff

I’ve always loved the entire experience of looking around a store, discovering new products and feeling like a VIP while a sales associate passionately shows me great brands that would fit me and my lifestyle well. Unfortunately, this time around I was not feeling the love.

The Leadership Void

submitted by Kevin Graff

Leading, not managing, is what’s needed to get sustainable results from your stores. Yet, rarely do retailers provide the Leadership training needed to their DMs, stores and even VPs. That’s the Leadership Void. And that’s why we're hosting the 2-Day Retail Leadership Summit in Toronto this June.

5 Top Themes for Future Retail Success – TCG Retail Summit

submitted by Chris Petersen

The paradox was that even though the focus of the conference was on technology retail, the innovations were less about applying technology to retail, and much more about how to engage today's omnichannel consumer.

Last Mile – The amazing race to solve the delivery dilemma

submitted by Chris Petersen

Omnichannel is not cheap. It creates additional layers of infrastructure and costs to sell products through to the end customer. One of most challenging and costly is the "last mile" of delivery.

Gender Transition, Mental Illness and Marijuana…OH MY!

submitted by Kevin Graff

Kevin said it best from the main stage at the Retail Council of Canada Human Resources Conference yesterday. “This is the Golden Age of HR in Retail.” If you missed the Conference this year, here a few things I learned...

What are YOUR Expectations for the Fall Selling Season?

submitted by Kevin Graff

Frustrated because you can’t seem to hit your targets? Disappointed because it often seems like your staff just doesn’t get it? Tired of banging your head against the wall? Before you jump all over your team, ask yourself ... “How clear have I been in communicating performance expectations?"

Retail Staff Must Read: Team Shares Top Lessons, Takeaways From “Raving Fans”

submitted by Jim Roddy

As part of a company's professional development program, I recently discussed with their staff the customer service classic "Raving Fans" by Ken Blanchard and Sheldon Bowles. I'm happy to share the group's four "golden nuggets" with you.

Retail Roundup: 10 Industry Experts Share Their Best Advice About Replacing Legacy Retail Systems

submitted by Francesca Nicasio

Looking to replace your legacy retail software? Here are 10 expert-backed tips for moving to a new retail management system.

Going Paperless: 6 Ways to Digitize Your Retail Business

submitted by Francesca Nicasio

Learn about the benefits of digitizing your business and minimizing your paper usage, as well as actionable steps you can take to go paperless.