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STORE Conference 2018 – Has Technology made us more Human?

submitted by Kevin Graff

Retailers that embrace technology to improve the customer experience and improve the training and development of their staff will be the ones who prevail.

The New Sensormatic Global Retail Shrink Index Revisited

submitted by Tony D'Onofrio

In 2017-2018, global retail shrink was $99.56 billion. Covering 14 countries representing 73% of global GDP and 80% of global retail sales, this research is the authoritative document on worldwide loss prevention trends. This post focuses on my two favorite charts from the entire study.

Even This Old Dog Can Learn New Tricks

submitted by Kevin Graff

Thirty years into this business. Consider how we might all put on the ‘blinders’ after spending so long doing something. It’s not unusual to think you have the right answer to almost everything. Success breeds confidence. You just have to make sure that confidence doesn’t get in the way.

Transforming A “Mechanical” Job Into An Inspiring Experience

submitted by Kevin Graff

Instead of focusing on what we wanted the staff to do and achieve, we focused on ‘Why’. Why the add-on was of such value. How introducing this item was truly going to benefit the customer. In fact, by ‘selling’ the item to the customer, they were actually truly helping the customer in a big way.

Lessons learned from two of the best brick & mortar retailers

submitted by Chris Petersen

Retailers can never afford to be complacent. However, Amazon is not the only model of success. The rest of retail would do well to study the critical success factors of those who are thriving today in spite of Amazon's growth.

8 Great Email Marketing Building Blocks for the Retail IT Channel

submitted by Jim Roddy

A Vantiv/Worldpay partner recently asked me about the fundamentals of a quality customer/prospect marketing email, so I jotted down a few best practices and asked my LinkedIn connections to weigh in. The result of that effort is this list of 8 Great Email Marketing Building Blocks.

The Ten Most Valuable Global Retail Brands

submitted by Tony D'Onofrio

Future of Retail with the Top 5 Apparel, Luxury, and Technology Brands. The brand value of the retail sector rose 34% as e-commerce brands spiked in value and the category adjusted to disruption. See the Five Actions for Building & Sustaining Valuable Brands.

Do we even need retail stores anymore?

submitted by Kevin Graff

Some will argue that there is no need to even leave the couch in order to acquire anything and everything our little hearts desire. There is quite a bit of truth to that and many feel that you can’t beat the convenience of it as well. But consider this question; how inconvenient is convenience?

Your Most Important Leader Probably Isn’t Your CEO

submitted by Kevin Graff

Who are the leaders in your company? The owner(s)? The CEO? The VP’s? We often think of leadership in terms of the most senior positions in an organization (especially if we occupy one of them!). But what if we told you the most important leaders in your company don’t hold an executive title?

5 Things That Refuse To Change in Retail

submitted by Kevin Graff

Everyone always talks about how fast retail is changing. That’s true. But, what’s equally true is that some things just never seem to change. Consider these never-changing issues...