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Can You Learn To Be A Leader?

submitted by Kevin Graff

I often get asked if Inspirational Leadership can be learned. The short answer is ‘yes’, however, it requires a change in mindset as much as it requires an advancement in skillset. And, that’s often the biggest stumbling block.

Like Them Before They Like You

submitted by Kevin Graff

For years, you've heard us talk about building rapport as a critical first step in developing successful, long term customer relationships. To accomplish this, we've taught our clients to be 'likeable'. Why? Because people prefer to buy from someone they like. It's as simple as that.

The question for today’s retailers: What business are you in?

submitted by Chris Petersen

Retailers in decline tend to define themselves in terms of what they sell. Leading innovators define their business "they are in" as how to best serve customers. Trends indicate that the future of retail is in "the people business".

You’ve Decided to Change Your Company Culture. Now What?

submitted by Jim Roddy

We all know that “culture eats strategy for breakfast” (thank you, Peter Drucker), but how exactly are you supposed to build the right environment? I received the following culture-related email from a retail IT industry executive and wanted to share my answer to him with you.

Zara’s New Concept Store Showcasing Fast Fashion Future of Retail

submitted by Tony D'Onofrio

This past week had the pleasure of visiting the new Zara Concept Store in Milan, Italy. Located near to the Galleria Vittorio Emanuele II, one of the oldest retail malls in the world, this Inditex owned location is the perfect bridge to the future of retail. Simplicity meets digital innovation.

Have You Lost The Human Touch?

submitted by Kevin Graff

There’s no doubt that the growing popularity of e-learning has made it easier for retailers to deliver consistent, cost-effective training to the masses. A positive step for retailers, but it does beg the question, “Have you lost the human touch when it comes to training your frontline teams?”

What can America learn from the UK retail sector?

submitted by Kieran Forsey

The US retail sector has already adopted a number of new initiatives from the UK: a rise in private label products, ‘free from’, and increased transparency in product marketing to name a few. Kieran tells us about the pledges CEOs are making across the pond to shape the new face of retail.

Are Amazon online cost advantages eroding?

submitted by Chris Petersen

While pure ecommerce has consistently achieved double-digit growth, trends indicate that historical ecommerce cost advantages are eroding. Today’s hybrid “phygital” retail models can compete if they also meet customer expectations.

Lessons in “Goodwill” and the power of people

submitted by Chris Petersen

Goodwill is more than intent. Goodwill is an outcome of a culture focused on benevolence and support. Goodwill is the foundation of customer experience that affects satisfaction, loyalty and ultimately revenue.

Maybe You Should Blame Someone Else For A Change … Yourself.

submitted by Kevin Graff

I have to be honest; I don’t like looking inside myself. Being introspective can be a very scary thing. It’s much easier to play the blame game; blame my team, blame my boss, my co-workers, other departments. There’s no shortage of people or things to blame if you really want to.