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The horse you rode in on will not win the race for the future

submitted by Chris Petersen

A product centric heritage has perpetuated a focus on purchases. Winning is no longer just about the sale today, but how to reduce the overall customer effort and making it easy to do business across time and place.

A Need for Smart Car Innovation Speed

submitted by Tony D'Onofrio

The “passenger economy” created by the convergence of autonomous vehicles and ride-hailing will be worth $7 trillion a year by 2050. In USA, consumers spend 1.2 billion hours per week driving to the mall, finding parking, wondering around aisles, checking out and driving home. Smart Car Innovation.

Yes, that’s right…it’s YOUR job to make me WANT to come to work

submitted by Kevin Graff

How great would your workplace be if all your staff had positive attitudes, confidence, determination, and loyalty? What would it be like if they worked with meaningful purpose and provided mutual support for each other in the work place? Sounds like utopia? This is not an impossible achievement.

Winning the race to the home requires more than the last mile

submitted by Chris Petersen

To grow subscriptions and ecommerce volume in general, retailers must do more than deliver the last mile. Home delivery is NOT a highly valued convenience if the customer has to worry about time slots, access or theft.

Vantiv POS Channel KPI Study – Part 1: Resellers report robust sales and profits in 2017, expect stronger 2018

submitted by Jim Roddy

This year our POS Channel KPI Study attracted 152 VARs and ISVs, making it the largest POS KPI report ever published. This article is Part 1 of our four-part special report published by Vantiv’s, now Worldpay’s, PaymentsEdge Advisory Services.

Goldfish Are Better Than Humans??

submitted by Kevin Graff

A study showed the average human attention span has fallen from 12 seconds in 2000, or around the time the mobile revolution began, to 8 seconds. Goldfish, meanwhile, are believed to have an attention span of nine seconds!

Yep, we’re being outdone by that beautiful orange fish in the aquarium.

The Digital Future of Retail Simplified

submitted by Tony D'Onofrio

Not too long ago, many including myself were forecasting major consumer changes for the year 2020. That magical year is just around the corner and it is now time to simplify the digital future of retail.

What is the Leadership Void?

submitted by Kevin Graff

We’re really good at managing. But, there’s a lack of Leadership in most stores, territories and even senior management. Leading, not managing, is what’s needed to get sustainable results. Yet rarely do retailers provide the Leadership training needed to their DMs, stores and even VPs.

Will the owner of this training program please stand up?

submitted by Kevin Graff

If you believe in the training you have in place but aren’t getting the results you should, the answer lies in your Leadership. Will the rightful OWNER finally stand up! We’re here to help as always, so we invite you to join us at our Retail Leadership Summit in April!

When one door closes, the other one is “Always Open”

submitted by Chris Petersen

In responding to customers escalating demands, most retailers do not have the resources to do everything in house. Finding the right partners can bridge gaps to create win-wins that will be critical for future survival.