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The Critical Next Generation Formula for Rewarding Customer Engagement

submitted by Tony D'Onofrio

"Customer-experience (focused) leaders gain rapid insights to build customer loyalty, make employees happier, achieve revenue gains of 5 to 10 percent, and reduce costs by 15 to 25 percent within two or three years." Technology is a key differentiator.

The Surprising Benchmark for the Future of Retail

submitted by Tony D'Onofrio

Welcome to Dubai or as CBRE calls it, the key stepping stone for international brands entering the Middle East. Over the next three years, more than 1.5 million square meters of new retail space could be delivered to the Dubai market, adding roughly 50% to existing inventory.

Keeping Physical Retail In-Stock

submitted by Tony D'Onofrio

The State of Retail RFID - Keeping physical retail viable requires increased focus on both fast checkouts and products being in-stock, the two most relevant components of positive customer experiences. Check out the Future of Retail.

The Ten Most Valuable Global Retail Brands

submitted by Tony D'Onofrio

Future of Retail with the Top 5 Apparel, Luxury, and Technology Brands. The brand value of the retail sector rose 34% as e-commerce brands spiked in value and the category adjusted to disruption. See the Five Actions for Building & Sustaining Valuable Brands.

The New Sensormatic Global Retail Shrink Index Revisited

submitted by Tony D'Onofrio

In 2017-2018, global retail shrink was $99.56 billion. Covering 14 countries representing 73% of global GDP and 80% of global retail sales, this research is the authoritative document on worldwide loss prevention trends. This post focuses on my two favorite charts from the entire study.

Personal Branding and Retiring Early on Your Own Terms

submitted by Tony D'Onofrio

I am very excited by the infinite retail possibilities ahead in helping new technologies emerge, engaging with customers from a new perspective, and driving disruptive change through writing and public speaking. Thank you global community, NCR, Kyrus, and Tyco Retail Solutions.

Zara’s New Concept Store Showcasing Fast Fashion Future of Retail

submitted by Tony D'Onofrio

This past week had the pleasure of visiting the new Zara Concept Store in Milan, Italy. Located near to the Galleria Vittorio Emanuele II, one of the oldest retail malls in the world, this Inditex owned location is the perfect bridge to the future of retail. Simplicity meets digital innovation.

On the Road to the Fully Autonomous Retail Store

submitted by Tony D'Onofrio

Customer First Cashierless Shopping and Self-Checkout Theft. This post summarizes the opportunities and challenges of the retail self-service global innovation journey. Primary focus is on the state of self-checkout, mobile scan-and-go adoption, and an update on global autonomous store deployments.

The New Sensormatic Global Retail Shrink Index

submitted by Tony D'Onofrio

Coming soon, the new Sensormatic Global Shrink Index. The most comprehensive shrink survey to date from countries representing 73% of global GDP and 80% of global retail sales. Here is a sample infographic and initial view of global data.

A Need for Smart Car Innovation Speed

submitted by Tony D'Onofrio

The “passenger economy” created by the convergence of autonomous vehicles and ride-hailing will be worth $7 trillion a year by 2050. In USA, consumers spend 1.2 billion hours per week driving to the mall, finding parking, wondering around aisles, checking out and driving home. Smart Car Innovation.