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Great DM’s = Great Results

submitted by Kevin Graff

What happens when you transfer a ‘high output’ manager into a poorly performing store? No surprise here. As every experienced retailer knows, this single action ensures that results will improve almost overnight. Solid reinforcement of the old expression “As goes the manager, so goes the store.”

A Short Quiz: Do You Care About The Right Things?

submitted by Kevin Graff

OK, let's have some 'fun'! Here's is a short quiz for you to complete. Rank these items in terms of how important you see them in your role as a supervisor, manager or leader...

District Managers: Necessary or Unnecessary?

submitted by Kevin Graff

I know I’m likely not making many friends in the Store Operations divisions with the title of this blog. After all, how dare I even suggest that DMs may be unnecessary? They’re supposed to be part of the ‘untouchable’ crowd. Look at a short list of what makes your DMs necessary and irreplaceable.

Employee Engagement … it’s just not that hard.

submitted by Kevin Graff

We all know how important employee engagement is to achieving success. And, we also know that most organizations struggle to make it a reality. You just have to look at the staff turnover rates in retail to know that’s true. But, the truth is, employee engagement is not that hard to figure out.

10 Things NOT To Do To Drive Results

submitted by Kevin Graff

We often ‘beat you over the head’ with what you need to do to increase sales, improve the customer experience and build employee engagement. After all, that’s the work we do with our clients. But here are 10 Things NOT To Do To Drive Results...

Get Out Of Your Own Way To Succeed

submitted by Kevin Graff

There are countless numbers of external challenges you face and have to deal with every day. But, the biggest obstacle most of us face is staring at us every morning in the mirror … ourselves!

Are You Challenging the Performance of Your Staff?

submitted by Kevin Graff

Is finding and developing the ‘right’ store staff such a big deal? Doesn’t your format and merchandise do all the real selling, while employees are just there to receive your customer’s cash? Before you get too far down this line of thinking, consider the following list of questions...

Gift Card Redemption Season is Almost Here!

submitted by Kevin Graff

If you’re like most retailers out there,here’s some great news for you – gift card sales over the past several months should push your performance ‘over the top’ in the new year! But are you ready to make the most of this bonanza?

Use the Spirit of Christmas In Your Store!

submitted by Kevin Graff

Here we are, just 12 'sleeps' away from Christmas day. Do you have the Christmas spirit yet? Does your staff? How about your customers? The truth is, if you have it, you're more likely to be able to share it with those around you.

Get The Heck Out Of The Backroom!

submitted by Kevin Graff

During countless trips through numerous stores over the past few weeks we couldn’t help but notice a predominant and very disturbing trend … it’s next to impossible to find a manager on the sales floor! It’s time to get the heck out of the backroom!