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TOP 8 Things You Need to Get On Top of NOW To Be Ready For Christmas

submitted by Kevin Graff

I've learned over time that the challenges aren't unique from manager to manager and, since I am in charge of our award-winning online retail training system at Graff, I happen to have access to a ton of tried and true techniques to take a manager from struggling to ALL-STAR...

You’re Busy? Get Over Yourself And Lead

submitted by Kevin Graff

Busy? We're all busy. What we need are Leaders who aren't too busy to actually lead.

Do you truly hold yourself Accountable, first?

submitted by Kevin Graff

Playing the ‘blame game’ is the norm, where everyone and everything else is to blame for everything that goes wrong. Unless you begin with “What could I do to make this better?” you’ll never move forward.

What gets in the way of training success at store level?

submitted by Kevin Graff

What does it take to roll out a great training program at store level? Better yet, what does it take to sustain a great training program at store level? Do you have the answer on the tip of your tongue? Don’t fret, from what I can tell, the majority of retailers out there don’t have the answers.

Our love/hate relationship with Routine

submitted by Kevin Graff

Love them or hate them, routines that relate to both your personal and professional goals can dramatically improve your life. If you're not happy with your results, maybe it's time to change your routines.

Are You Diligent in Holding Your District Managers Accountable?

submitted by Kevin Graff

In the retail sector, we’re pretty good about holding our store managers accountable. We crank out all kinds of objectives and measurements to make sure that each location can ‘hold its own’ as a separate business unit … and heaven help the Store Manager who isn’t up to snuff!

Who’s Leading Your Team in this Retail Battle?

submitted by Kevin Graff

With summer quickly coming to an end and we look ahead to the biggest, most important selling season in retail, we wanted to ask you, who’s leading your team to battle during this make-it-or-break-it time of year?

Have You Become ‘Fat And Lazy’?

submitted by Kevin Graff

Relax … we’re not talking about you personally!
In looking through some old newsletters this week, I ran across one that we wrote more than 13 years ago. The story we wrote about resonates as well today as it did back then. And, the retail market is more competitive than ever...

Spotlight on Success: Fresh Collective

submitted by Kevin Graff

We talk a lot about the importance of celebrating successes with your retail teams. There’s no right or wrong way to do this; just make sure you’re actually doing it and making it a part of your regular daily, weekly and monthly operations in the store.

Look What The Stork Brought To Your Store!

submitted by Kevin Graff

So, what has the Stork brought to your store? You see, your new employees are much like new babies (hang in there with me if you’re a new employee … I’m not calling you a baby!). New employees certainly aren’t babies, but you need to care for them in many of the same ways.