If there’s one thing that people can’t get enough of these days, it’s instant gratification. A recent study has shown that 90% of modern consumers expect real-time customer service, while 89% expect to be able to schedule a service whenever they need it. Read on to learn three ways retailers can fulfil orders in 2015.
With online sales up 17% and physical retail down 11%, it’s no wonder retailers large and small are increasingly living online. An alternative to simply shuttering the windows, though, is to experiment with new technologies to integrate the showroom, the storefront, and the web.
Whether you’re totally new to the idea or have been considering it for months, switching from traditional sales technology to highly intuitive point-of-sale, or POS, software is one of the smartest moves a small business can make.
When it comes to holiday shopping, competition is the name of the game. For shoppers, it’s all about pushing through massive crowds inside retail stores, digging through the online clutter and snagging the deepest discounts and deals. For retailers, on the other hand, it’s all about dominating consumers’ attention and selling more.
If you want to deliver consistently great service and a sustainably great customer experience, your leadership focus needs to be different from what’s required to maintain production capacity in manufacturing. This is because your organization’s ability to provide service is overwhelmingly affected by how engaged—how professionally ‘‘alive’’—the employees are who come in contact with customers.
As we ruminate about what’s likely to turn up in 2015, we’re betting on ever-increasing innovation, a more optimized shopping experience and a reimagined retail enterprise powered by analytics, transformed by speed and hurtling toward a digital economy. Read on to identify the "next big things" in retail in 2015
One thing that is true in business is that nothing ever stays the same. People's tastes change, habits change, customers come and go, the economy gets worse or better, employees leave, new technologies emerge . . .
The question therefore is not whether things will change, because they will. How will you manage that change?
Instagram is a godsend for a lot of retailers, particularly those in the fashion industry. With more than 200 million active users and engagement rates that are 58% and 120% higher than Facebook and Twitter respectively, Instagram gives merchants plenty of opportunities to showcase their products and put them in front of a wider audience.
Your profit margin is a metric that should always be on your radar, and for good reason: it answers critical questions about your business, like whether or not you’re making money or if you’re pricing your products correctly.