The question for today’s retailers: What business are you in?

submitted by Chris Petersen

Retailers in decline tend to define themselves in terms of what they sell. Leading innovators define their business "they are in" as how to best serve customers. Trends indicate that the future of retail is in "the people business".

Zara’s New Concept Store Showcasing Fast Fashion Future of Retail

submitted by Tony D'Onofrio

This past week had the pleasure of visiting the new Zara Concept Store in Milan, Italy. Located near to the Galleria Vittorio Emanuele II, one of the oldest retail malls in the world, this Inditex owned location is the perfect bridge to the future of retail. Simplicity meets digital innovation.

Are Amazon online cost advantages eroding?

submitted by Chris Petersen

While pure ecommerce has consistently achieved double-digit growth, trends indicate that historical ecommerce cost advantages are eroding. Today’s hybrid “phygital” retail models can compete if they also meet customer expectations.

POS lessons learned during 5,000 miles of channel travel

submitted by Jim Roddy

I haven’t been at office much lately. No, I’m not sick and I’m not getting lazy. I’ve been on the road engaging with retail IT resellers and ISVs at a variety of events – and gathering quite a bit of intel about the POS channel. Let’s look at some lessons learned from the trips I took during March.

Symbiotic partnerships for survival in an Amazonian world

submitted by Chris Petersen

A couple decades ago, retail was literally a standalone business. Few retailers today have the resources to compete head to head with Amazon. In order to remain relevant, retailers are collaborating with new partners.

On the Road to the Fully Autonomous Retail Store

submitted by Tony D'Onofrio

Customer First Cashierless Shopping and Self-Checkout Theft. This post summarizes the opportunities and challenges of the retail self-service global innovation journey. Primary focus is on the state of self-checkout, mobile scan-and-go adoption, and an update on global autonomous store deployments.

5 Retail lessons learned from the upcoming lingerie wars

submitted by Chris Petersen

NO one is safe or immune from retail transformation. Customer decide what, when and where, not the retailers. The retailers who will thrive are the ones who seek out trends and quickly adapt to stay relevant.

The New Sensormatic Global Retail Shrink Index

submitted by Tony D'Onofrio

Coming soon, the new Sensormatic Global Shrink Index. The most comprehensive shrink survey to date from countries representing 73% of global GDP and 80% of global retail sales. Here is a sample infographic and initial view of global data.

Vantiv POS Channel KPI Study – Part 4: “Companies want to destroy the independence of the reseller”

submitted by Jim Roddy

This final article from our 2018 POS Channel KPI Study will focus on revenue per employee, payroll expenses, marketing expenses, research and development (R&D) expenses, and channel threats and opportunities.

Do customers want help from associates or technology?

submitted by Chris Petersen

Today's retailers walk a tightrope of defending yesterday's strengths versus innovating for tomorrow. Future success lies in finding ways to be increasing relevant for consumers who have become channel agnostic.