Retailers in decline tend to define themselves in terms of what they sell. Leading innovators define their business "they are in" as how to best serve customers. Trends indicate that the future of retail is in "the people business".
Topic: Retail Trends
This past week had the pleasure of visiting the new Zara Concept Store in Milan, Italy. Located near to the Galleria Vittorio Emanuele II, one of the oldest retail malls in the world, this Inditex owned location is the perfect bridge to the future of retail. Simplicity meets digital innovation.
I haven’t been at office much lately. No, I’m not sick and I’m not getting lazy. I’ve been on the road engaging with retail IT resellers and ISVs at a variety of events – and gathering quite a bit of intel about the POS channel. Let’s look at some lessons learned from the trips I took during March.
A couple decades ago, retail was literally a standalone business. Few retailers today have the resources to compete head to head with Amazon. In order to remain relevant, retailers are collaborating with new partners.
Customer First Cashierless Shopping and Self-Checkout Theft. This post summarizes the opportunities and challenges of the retail self-service global innovation journey. Primary focus is on the state of self-checkout, mobile scan-and-go adoption, and an update on global autonomous store deployments.
NO one is safe or immune from retail transformation. Customer decide what, when and where, not the retailers. The retailers who will thrive are the ones who seek out trends and quickly adapt to stay relevant.
This final article from our 2018 POS Channel KPI Study will focus on revenue per employee, payroll expenses, marketing expenses, research and development (R&D) expenses, and channel threats and opportunities.
Today's retailers walk a tightrope of defending yesterday's strengths versus innovating for tomorrow. Future success lies in finding ways to be increasing relevant for consumers who have become channel agnostic.