What I Learned From 3 Great Shopping Experiences

submitted by Kevin Graff

Often, our blogs talk about what’s broken in retail and how to fix it. But let’s turn the tables for this posting. I want to share three recent shopping experiences that were all great, and that were all built on a common theme.

Keeping Physical Retail In-Stock

submitted by Tony D'Onofrio

The State of Retail RFID - Keeping physical retail viable requires increased focus on both fast checkouts and products being in-stock, the two most relevant components of positive customer experiences. Check out the Future of Retail.

Your Most Important Leader Probably Isn’t Your CEO

submitted by Kevin Graff

Who are the leaders in your company? The owner(s)? The CEO? The VP’s? We often think of leadership in terms of the most senior positions in an organization (especially if we occupy one of them!). But what if we told you the most important leaders in your company don’t hold an executive title?

Do we even need retail stores anymore?

submitted by Kevin Graff

Some will argue that there is no need to even leave the couch in order to acquire anything and everything our little hearts desire. There is quite a bit of truth to that and many feel that you can’t beat the convenience of it as well. But consider this question; how inconvenient is convenience?

North Country’s Chelsey Paulson talks family business, women in retail IT, company culture and more

submitted by Jim Roddy

Episode #2 of “On The Edge with Jim Roddy” features a candid (and sometimes surprising) interview with Chelsey Paulson of North Country Business Products. She shares details about growing up in a family business, the unique experience and perspective of women in the retail IT channel and more.

The Ten Most Valuable Global Retail Brands

submitted by Tony D'Onofrio

Future of Retail with the Top 5 Apparel, Luxury, and Technology Brands. The brand value of the retail sector rose 34% as e-commerce brands spiked in value and the category adjusted to disruption. See the Five Actions for Building & Sustaining Valuable Brands.

Transforming A “Mechanical” Job Into An Inspiring Experience

submitted by Kevin Graff

Instead of focusing on what we wanted the staff to do and achieve, we focused on ‘Why’. Why the add-on was of such value. How introducing this item was truly going to benefit the customer. In fact, by ‘selling’ the item to the customer, they were actually truly helping the customer in a big way.

Even This Old Dog Can Learn New Tricks

submitted by Kevin Graff

Thirty years into this business. Consider how we might all put on the ‘blinders’ after spending so long doing something. It’s not unusual to think you have the right answer to almost everything. Success breeds confidence. You just have to make sure that confidence doesn’t get in the way.

The New Sensormatic Global Retail Shrink Index Revisited

submitted by Tony D'Onofrio

In 2017-2018, global retail shrink was $99.56 billion. Covering 14 countries representing 73% of global GDP and 80% of global retail sales, this research is the authoritative document on worldwide loss prevention trends. This post focuses on my two favorite charts from the entire study.

STORE Conference 2018 – Has Technology made us more Human?

submitted by Kevin Graff

Retailers that embrace technology to improve the customer experience and improve the training and development of their staff will be the ones who prevail.