Thank You.

submitted by Kevin Graff

Thank You. Such a simple concept. Such an amazing thing do. Something I need to say to so many. What I’m saying is “Thank You” to all of you that have allowed me, and my team, to be inspired by … you. A while back I hit a wall. The ‘grind’ hit me hard and nearly stopped me in my tracks.

Why “the second sale” is more critical than new acquisitions

submitted by Chris Petersen

What gets measured can be managed and improved. Many retailers are failing to measure the second sale, and track the related customer variables to build lasting relationships that create lifetime value.

What really gets in the way of training success at store level?

submitted by Kevin Graff

What does it take to roll out a great training program at store level? Better yet, what does it take to sustain one at store level? Do you have the answer on the tip of your tongue? Don’t fret, many retailers out there don’t have the answers either.

Do You Sound Like A Parent, Or A Leader?

submitted by Kevin Graff

As leaders it's important to understand what each person on our team values, irrespective of when they were born. Every generation brings strengths to the workplace and it's our job as leaders to keep everyone focused on one common goal.

Hey District Managers. Check it out – this one’s for you!

submitted by Kevin Graff

The role of the District Manager is probably the one that can affect sales the most out of any other role in a retail organization. Think about it. An under-performing region can greatly affect the bottom line of a company.

The Critical Next Generation Formula for Rewarding Customer Engagement

submitted by Tony D'Onofrio

"Customer-experience (focused) leaders gain rapid insights to build customer loyalty, make employees happier, achieve revenue gains of 5 to 10 percent, and reduce costs by 15 to 25 percent within two or three years." Technology is a key differentiator.

The Surprising Benchmark for the Future of Retail

submitted by Tony D'Onofrio

Welcome to Dubai or as CBRE calls it, the key stepping stone for international brands entering the Middle East. Over the next three years, more than 1.5 million square meters of new retail space could be delivered to the Dubai market, adding roughly 50% to existing inventory.

There are 2 Kinds of District Managers. Ask Yourself This…

submitted by Kevin Graff

In the roles I’ve played in my career, I’ve worked with Retail District Managers in various capacities. I’ve learned there are 2 kinds of District Managers; The Pencil Pusher and The Sales Driver. There’s a big difference between the two. Let's take a closer look...

How “Less is More” when competing with Amazon

submitted by Chris Petersen

The historical premise of retail was "more is better". However, science shows that too many choices overwhelms our brain; we get frustrated and cannot decide. Retailers curating choices can achieve more sales.

Being Empathetic Isn’t Being A Softy

submitted by Kevin Graff

Empathetic Leadership is the ability of leaders to understand, relate to and be sensitive to customers, their team members and even the communities they serve. That’s going to require a giant leap forward for some, but don’t worry, we can all do it. Consider the benefits of being more empathetic...