Can You Learn To Be A Leader?

submitted by Kevin Graff

I often get asked if Inspirational Leadership can be learned. The short answer is ‘yes’, however, it requires a change in mindset as much as it requires an advancement in skillset. And, that’s often the biggest stumbling block.

Like Them Before They Like You

submitted by Kevin Graff

For years, you've heard us talk about building rapport as a critical first step in developing successful, long term customer relationships. To accomplish this, we've taught our clients to be 'likeable'. Why? Because people prefer to buy from someone they like. It's as simple as that.

You’ve Decided to Change Your Company Culture. Now What?

submitted by Jim Roddy

We all know that “culture eats strategy for breakfast” (thank you, Peter Drucker), but how exactly are you supposed to build the right environment? I received the following culture-related email from a retail IT industry executive and wanted to share my answer to him with you.

Zara’s New Concept Store Showcasing Fast Fashion Future of Retail

submitted by Tony D'Onofrio

This past week had the pleasure of visiting the new Zara Concept Store in Milan, Italy. Located near to the Galleria Vittorio Emanuele II, one of the oldest retail malls in the world, this Inditex owned location is the perfect bridge to the future of retail. Simplicity meets digital innovation.

Have You Lost The Human Touch?

submitted by Kevin Graff

There’s no doubt that the growing popularity of e-learning has made it easier for retailers to deliver consistent, cost-effective training to the masses. A positive step for retailers, but it does beg the question, “Have you lost the human touch when it comes to training your frontline teams?”

Lessons in “Goodwill” and the power of people

submitted by Chris Petersen

Goodwill is more than intent. Goodwill is an outcome of a culture focused on benevolence and support. Goodwill is the foundation of customer experience that affects satisfaction, loyalty and ultimately revenue.

Maybe You Should Blame Someone Else For A Change … Yourself.

submitted by Kevin Graff

I have to be honest; I don’t like looking inside myself. Being introspective can be a very scary thing. It’s much easier to play the blame game; blame my team, blame my boss, my co-workers, other departments. There’s no shortage of people or things to blame if you really want to.

Ask Yourself … How Enthusiastic Of A Leader Are You?

submitted by Kevin Graff

I was speaking to a group about leadership and one of the characteristics we focused on was Enthusiasm. I'm not talking about running into the office or your stores and high-fiving everyone, every day. I'm talking about the type of enthusiasm that inspires people to want to achieve their goals.

How small retailers can thrive in a world of retail giants

submitted by Chris Petersen

When you don't have the resources or infrastructure, the best way to compete with Amazon is do something different. Some of the smallest retailers are deploying strategies that other retailers can leverage for differentiation.

3 Things You Need To Do To Survive as a Brick and Mortar Retailer

submitted by Kevin Graff

The world as we know it for brick and mortar retailers has forever changed. The question is, “how many will change with it … and change fast enough to survive?”