ideo, personalization, and emerging technologies will transform the retail industry to new levels. Look "below the surface" and leverage these trends in defining your successful future of retail.
An annual tradition is to walk the floor observing the technology themes, speaking to lots of retailers and industry friends, and creating my own personal list of the foundational ideas that are evolving the retail industry. From 20+ observations, here are top 10.
Few retailers can copy Amazon, nor should they try. Each must honestly evaluate how they can meet rising customer demands.
"Customer-centric content has become the interactive currency required for consumer consumption across time and place."
Analog retail is dying. The future of retail is about digital footprints to make everything personalized. Present-day mobile devices connected to the Internet-of-Things (IoT) are appreciably digitally disrupting consumer commerce. By 2020, retail shopping will blur into your everyday life.
Four executives (two recently retired and two still active) representing over $70 billion in revenue share their insights on industry megatrends, driving disruptive change, choosing a technology partner, and the future of retail. Happy New Year.
Consumers consume brands and products, not retail formats. They demand a seamless experience.
To achieve customers' demands for a seamless experience will require collaboration across the ecosystem.
"Step with care and great tact, and remember that Shopping's a Great Balancing Act." Understand first your unique value propositions in the retail model spectrum. Find your technological link to personalized communications with the consumer. Prepare to pivot to new technology platforms