Why “the second sale” is more critical than new acquisitions

submitted by Chris Petersen

What gets measured can be managed and improved. Many retailers are failing to measure the second sale, and track the related customer variables to build lasting relationships that create lifetime value.

Big boxes are building small stores – How small is too small?

submitted by Chris Petersen

The retail transformation to omnichannel challenges the basic concept of a store as a destination to purchase. The consumer quite literally has become the POS, which requires retailers to reexamine right sizing stores.

The Critical Next Generation Formula for Rewarding Customer Engagement

submitted by Tony D'Onofrio

"Customer-experience (focused) leaders gain rapid insights to build customer loyalty, make employees happier, achieve revenue gains of 5 to 10 percent, and reduce costs by 15 to 25 percent within two or three years." Technology is a key differentiator.

The Surprising Benchmark for the Future of Retail

submitted by Tony D'Onofrio

Welcome to Dubai or as CBRE calls it, the key stepping stone for international brands entering the Middle East. Over the next three years, more than 1.5 million square meters of new retail space could be delivered to the Dubai market, adding roughly 50% to existing inventory.

Keeping Physical Retail In-Stock

submitted by Tony D'Onofrio

The State of Retail RFID - Keeping physical retail viable requires increased focus on both fast checkouts and products being in-stock, the two most relevant components of positive customer experiences. Check out the Future of Retail.

The Ten Most Valuable Global Retail Brands

submitted by Tony D'Onofrio

Future of Retail with the Top 5 Apparel, Luxury, and Technology Brands. The brand value of the retail sector rose 34% as e-commerce brands spiked in value and the category adjusted to disruption. See the Five Actions for Building & Sustaining Valuable Brands.

The New Sensormatic Global Retail Shrink Index Revisited

submitted by Tony D'Onofrio

In 2017-2018, global retail shrink was $99.56 billion. Covering 14 countries representing 73% of global GDP and 80% of global retail sales, this research is the authoritative document on worldwide loss prevention trends. This post focuses on my two favorite charts from the entire study.

Zara’s New Concept Store Showcasing Fast Fashion Future of Retail

submitted by Tony D'Onofrio

This past week had the pleasure of visiting the new Zara Concept Store in Milan, Italy. Located near to the Galleria Vittorio Emanuele II, one of the oldest retail malls in the world, this Inditex owned location is the perfect bridge to the future of retail. Simplicity meets digital innovation.

Are Amazon online cost advantages eroding?

submitted by Chris Petersen

While pure ecommerce has consistently achieved double-digit growth, trends indicate that historical ecommerce cost advantages are eroding. Today’s hybrid “phygital” retail models can compete if they also meet customer expectations.

Symbiotic partnerships for survival in an Amazonian world

submitted by Chris Petersen

A couple decades ago, retail was literally a standalone business. Few retailers today have the resources to compete head to head with Amazon. In order to remain relevant, retailers are collaborating with new partners.