Few retailers can copy Amazon, nor should they try. Each must honestly evaluate how they can meet rising customer demands.
Topic: Customer Experience
"Customer-centric content has become the interactive currency required for consumer consumption across time and place."
Analog retail is dying. The future of retail is about digital footprints to make everything personalized. Present-day mobile devices connected to the Internet-of-Things (IoT) are appreciably digitally disrupting consumer commerce. By 2020, retail shopping will blur into your everyday life.
Four executives (two recently retired and two still active) representing over $70 billion in revenue share their insights on industry megatrends, driving disruptive change, choosing a technology partner, and the future of retail. Happy New Year.
Consumers consume brands and products, not retail formats. They demand a seamless experience.
"Step with care and great tact, and remember that Shopping's a Great Balancing Act." Understand first your unique value propositions in the retail model spectrum. Find your technological link to personalized communications with the consumer. Prepare to pivot to new technology platforms
Looking to improve the design and layout of your retail store? This post offers timeless and practical advice you can immediately put into action.
Career & Life Advice from Tom Cruise, Don Corleone, & Rocky Balboa . Prepare to succeed through gobs of reticent preparation, have fun knowing that your audience prefers inspiration, and do not ever forget that success is a team sport by saying thank you.
Today's omnichannel consumers have created an ecosystem of unprecedented opportunities and complexity.