Subscription services are sucking the life out of traditional stores. Retail survival requires aligning with consumer purchase behavior.
Topic: Customer Experience
The 4Ps are dead. Successful retailers are now differentiating through the 4Es – Experience, Everywhere, Exchange, and Evangelism
Meet the 2017 World Most Admired Technology and Retail Companies. Lead, by actualizing your personal and professional brand value dream by engaging passionately with employees / customers and you will be most admired.
Fellow professionals, listening to all of you engage today in the User Group activities was a great reminder of one of my favorite personal quotes, "retail is a team sport". Reflecting on the day, two motivating themes loomed Passion and Being First.
It is not about stores versus online. Shoppers increasingly are blind to the differences. The consumer is the channel. Millennials and future generations as the rulers of retail will expect many magical differentiated experiences.
We are living in amazing digital revolution times where technology can drive continuous brand value improvements. Lead, by living your personal and professional branding dream.
Think brick and mortar stores are dying? These 5 retailers will prove you wrong.
In the last decade, many brands have used customer experience processes and perspectives to complete corporate turnarounds and experience make-overs. Some have seen their fortunes rise. Some have even stayed at elevated levels. They all use the six customer experience pillars.