The Value Of Experience Design Improvement Is On The Rise

submitted by Mike Wittenstein

In the last decade, many brands have used customer experience processes and perspectives to complete corporate turnarounds and experience make-overs. Some have seen their fortunes rise. Some have even stayed at elevated levels. They all use the six customer experience pillars.

The Asia Digital Retail Technology Revolution

submitted by Tony D'Onofrio

This past week had to pleasure of speaking at the Retail Risk Conference in Singapore. The customized presentation was an opportunity to reassess the state of Asia in the global retail economy. A great retail future ahead.

Want to Create Amazing Customer Experiences? Learn From These 4 Homeware Stores

submitted by Francesca Nicasio

In this post, we tackle the successful strategies of some of the world’s top retailers and offer actionable tips that you can apply in your own business.

What the End of Globalization Means to Retail

submitted by Tony D'Onofrio

Provided your particular brand has global cache, reverse globalization will not stop the new tech savvy consumers from shopping till they drop. Here is how we got here.

5 Top Themes for Future Retail Success – TCG Retail Summit

submitted by Chris Petersen

The paradox was that even though the focus of the conference was on technology retail, the innovations were less about applying technology to retail, and much more about how to engage today's omnichannel consumer.

Reflective Moments that Change Your Life

submitted by Tony D'Onofrio

An Endless Curiosity Adventure in Florence and why it is the Secret to Success.

Five Great Videos That Define The Future of Retail

submitted by Tony D'Onofrio

Video is the new medium required to package successful branding. The following are my current favorite future predicting retail technology videos.

A Happy Social Mobile Sustainable Wiser 2017

submitted by Tony D'Onofrio

For the past five years, Ford has been publishing a list of global micro trends. The company calls it "a compilation of the most compelling movements across the globe that are shaping how we live, work, and engage with the world around us." Here are my favorite highlights.

The Top TEN NRF 2017 Retail Technology Headlines

submitted by Tony D'Onofrio

Retail Success is a Team Sport - For the106th Annual Convention & EXPO in New York this past week, NRF forecasted 35,000 attendees. Continuing my annual tradition, following are the top ten trends spotted at NRF 2017.

5 Things retailers can learn from booking a “smart” cruise!

submitted by Chris Petersen

Consumers expectations rise every time they have personal experiences which exceed the norm, and they bring those new expectations to retail with them. Retailers must now reach beyond traditional store design to start delivering personalized experiences that customers know are possible today.