Dispatches From a Retail IT Road Warrior

submitted by Jim Roddy

Over the course of four weeks this fall, I traveled to Cleveland, Denver, Philadelphia, St. Louis, Chicago, Pittsburgh, and London, Ont., plus I conducted teleconference workshops with Worldpay partners in South Carolina, New Jersey, Toronto, and the Philippines. Here’s what I learned.

A Sustainable Eclectic Inspiring Retail Fashion Brand Story

submitted by Tony D'Onofrio

Five Reasons FREITAG Epitomizes the Future of Retail. Retail inspiration can be found in every corner of the world and for this blog post we visit Switzerland. FREITAG is the quiet Zurich based fashion accessory brand selling over 300,000 of its unique products across the globe every year.

The Five Amazing Innovation Leadership Videos of 2018

submitted by Tony D'Onofrio

The Internet, mobile and social media have forever transformed the distribution of viral messaging. No longer the best kept secret, at the center of successful communication is the medium of video. The five visual masterpieces are a reminder that this is the age to disrupt or be disrupted.

Smart Store Can You SEE Me Now?

submitted by Tony D'Onofrio

Frictionless secure commerce coupled with immersive customer experiences have been on my mind for some time. Engaging with an in-store geolocation security company and new updated data on internet connectivity, growth of smartphones, and the Internet of Things (IoT) inspired this post.

Why “the second sale” is more critical than new acquisitions

submitted by Chris Petersen

What gets measured can be managed and improved. Many retailers are failing to measure the second sale, and track the related customer variables to build lasting relationships that create lifetime value.

Big boxes are building small stores – How small is too small?

submitted by Chris Petersen

The retail transformation to omnichannel challenges the basic concept of a store as a destination to purchase. The consumer quite literally has become the POS, which requires retailers to reexamine right sizing stores.

The Critical Next Generation Formula for Rewarding Customer Engagement

submitted by Tony D'Onofrio

"Customer-experience (focused) leaders gain rapid insights to build customer loyalty, make employees happier, achieve revenue gains of 5 to 10 percent, and reduce costs by 15 to 25 percent within two or three years." Technology is a key differentiator.

The Surprising Benchmark for the Future of Retail

submitted by Tony D'Onofrio

Welcome to Dubai or as CBRE calls it, the key stepping stone for international brands entering the Middle East. Over the next three years, more than 1.5 million square meters of new retail space could be delivered to the Dubai market, adding roughly 50% to existing inventory.

How “Less is More” when competing with Amazon

submitted by Chris Petersen

The historical premise of retail was "more is better". However, science shows that too many choices overwhelms our brain; we get frustrated and cannot decide. Retailers curating choices can achieve more sales.

Spotlight on Success … Retail Rock Stars!

submitted by Kevin Graff

Our VP, Linda Montalbano came back raving about two Managers from CANEX (a longtime client of Graff Retail) and we needed to find out why. Meet Nicole and G Money...