Stop thinking about owning end to end sales and focus on collaborative solutions that customers deem as valuable.
Topic: Customer Experience
Consumers are driving a retail renaissance requiring an ecosystem of strategic collaboration to deliver personalization locally.
Zones of Influence and Innovation Chains are the Future of Retail. Retail crime is multi-dimensional and increasingly its dark side thrives on the internet. By the time an offender is at the retail shelf intent on stealing a particular product, substantial online homework has taken place.
Subscription services are sucking the life out of traditional stores. Retail survival requires aligning with consumer purchase behavior.
The 4Ps are dead. Successful retailers are now differentiating through the 4Es – Experience, Everywhere, Exchange, and Evangelism
Meet the 2017 World Most Admired Technology and Retail Companies. Lead, by actualizing your personal and professional brand value dream by engaging passionately with employees / customers and you will be most admired.
Fellow professionals, listening to all of you engage today in the User Group activities was a great reminder of one of my favorite personal quotes, "retail is a team sport". Reflecting on the day, two motivating themes loomed Passion and Being First.
It is not about stores versus online. Shoppers increasingly are blind to the differences. The consumer is the channel. Millennials and future generations as the rulers of retail will expect many magical differentiated experiences.