The question for today’s retailers: What business are you in?

submitted by Chris Petersen

Retailers in decline tend to define themselves in terms of what they sell. Leading innovators define their business "they are in" as how to best serve customers. Trends indicate that the future of retail is in "the people business".

Zara’s New Concept Store Showcasing Fast Fashion Future of Retail

submitted by Tony D'Onofrio

This past week had the pleasure of visiting the new Zara Concept Store in Milan, Italy. Located near to the Galleria Vittorio Emanuele II, one of the oldest retail malls in the world, this Inditex owned location is the perfect bridge to the future of retail. Simplicity meets digital innovation.

Are Amazon online cost advantages eroding?

submitted by Chris Petersen

While pure ecommerce has consistently achieved double-digit growth, trends indicate that historical ecommerce cost advantages are eroding. Today’s hybrid “phygital” retail models can compete if they also meet customer expectations.

Lessons in “Goodwill” and the power of people

submitted by Chris Petersen

Goodwill is more than intent. Goodwill is an outcome of a culture focused on benevolence and support. Goodwill is the foundation of customer experience that affects satisfaction, loyalty and ultimately revenue.

How small retailers can thrive in a world of retail giants

submitted by Chris Petersen

When you don't have the resources or infrastructure, the best way to compete with Amazon is do something different. Some of the smallest retailers are deploying strategies that other retailers can leverage for differentiation.

The secret sauce for increasing store conversion – ASK

submitted by Chris Petersen

All too often senior management view staff as a "cost center" instead of an asset. Investing in store managers can pay many dividends in a store's financial success, as well as making stores stand out with customers.

Symbiotic partnerships for survival in an Amazonian world

submitted by Chris Petersen

A couple decades ago, retail was literally a standalone business. Few retailers today have the resources to compete head to head with Amazon. In order to remain relevant, retailers are collaborating with new partners.

On the Road to the Fully Autonomous Retail Store

submitted by Tony D'Onofrio

Customer First Cashierless Shopping and Self-Checkout Theft. This post summarizes the opportunities and challenges of the retail self-service global innovation journey. Primary focus is on the state of self-checkout, mobile scan-and-go adoption, and an update on global autonomous store deployments.

The New Sensormatic Global Retail Shrink Index

submitted by Tony D'Onofrio

Coming soon, the new Sensormatic Global Shrink Index. The most comprehensive shrink survey to date from countries representing 73% of global GDP and 80% of global retail sales. Here is a sample infographic and initial view of global data.

Do customers want help from associates or technology?

submitted by Chris Petersen

Today's retailers walk a tightrope of defending yesterday's strengths versus innovating for tomorrow. Future success lies in finding ways to be increasing relevant for consumers who have become channel agnostic.