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Can You Learn To Be A Leader?

submitted by Kevin Graff

I often get asked if Inspirational Leadership can be learned. The short answer is ‘yes’, however, it requires a change in mindset as much as it requires an advancement in skillset. And, that’s often the biggest stumbling block.

Like Them Before They Like You

submitted by Kevin Graff

For years, you've heard us talk about building rapport as a critical first step in developing successful, long term customer relationships. To accomplish this, we've taught our clients to be 'likeable'. Why? Because people prefer to buy from someone they like. It's as simple as that.

Have You Lost The Human Touch?

submitted by Kevin Graff

There’s no doubt that the growing popularity of e-learning has made it easier for retailers to deliver consistent, cost-effective training to the masses. A positive step for retailers, but it does beg the question, “Have you lost the human touch when it comes to training your frontline teams?”

Maybe You Should Blame Someone Else For A Change … Yourself.

submitted by Kevin Graff

I have to be honest; I don’t like looking inside myself. Being introspective can be a very scary thing. It’s much easier to play the blame game; blame my team, blame my boss, my co-workers, other departments. There’s no shortage of people or things to blame if you really want to.

Ask Yourself … How Enthusiastic Of A Leader Are You?

submitted by Kevin Graff

I was speaking to a group about leadership and one of the characteristics we focused on was Enthusiasm. I'm not talking about running into the office or your stores and high-fiving everyone, every day. I'm talking about the type of enthusiasm that inspires people to want to achieve their goals.

3 Things You Need To Do To Survive as a Brick and Mortar Retailer

submitted by Kevin Graff

The world as we know it for brick and mortar retailers has forever changed. The question is, “how many will change with it … and change fast enough to survive?”

Never Talk To Strangers

submitted by Kevin Graff

As humans, we instinctively shy away from people we don’t know and we stay clear of pretty much any socially awkward situations. It’s ingrained in us not to approach strangers, but “approaching strangers” is at the very core of the job description for anyone on the retail floor.

6 Signs You Are A Leader In Service Of Others

submitted by Kevin Graff

It still shocks me how many leaders feel they’ve more than just earned their positions. They believe they deserve their positions. They believe their teams work for them. They represent the old pyramid style of leadership structure. Someone forgot to tell them them times have changed.

6 Things You Can Do To Combat Rising Minimum Wages

submitted by Kevin Graff

Across most of this country (Canada, that is) and many parts of the world, minimum wage rates are going up drastically; in many places by as much as 30%. That’s a big chunk out of anyone’s bottom line. Here are 6 solutions you can consider adopting to combat rising minimum wages.

How Did You Make Your People “Feel”?

submitted by Kevin Graff

As we prepare for our upcoming 2-Day Retail Leadership workshop, I think about the question I am continually asked about getting an entire store or region to do exactly what they are supposed to be doing with commitment and passion. There are several things critical to inspirational leadership.