We talk a lot about the importance of celebrating successes with your retail teams. There’s no right or wrong way to do this; just make sure you’re actually doing it and making it a part of your regular daily, weekly and monthly operations in the store.
So, what has the Stork brought to your store? You see, your new employees are much like new babies (hang in there with me if you’re a new employee … I’m not calling you a baby!). New employees certainly aren’t babies, but you need to care for them in many of the same ways.
I had a recent girl’s day out; long overdue and naturally included retail therapy in one of my favourite clothing shops. I have a hard time being a “regular customer” without assessing the entire customer experience! I want to tell you all the amazing goodies I found...but I have a bigger story...
Yes, I'm writing this while sitting on the dock on a beautiful morning up north. I'm thinking about all the often overlooked things we don't appreciate enough about working in retail. We spend so much time complaining, worrying and being stressed out that we forget what a great "place" retail is.
Team Graff Spotlight: Mary
As we busy ourselves with all the prep for RCC’s STORE Conference, I found myself going down memory lane, back to the first STORE Conference I ever attended. That’s when I did the math and realized, this is my 30th anniversary of working in the retail industry!
I’ve always loved the entire experience of looking around a store, discovering new products and feeling like a VIP while a sales associate passionately shows me great brands that would fit me and my lifestyle well. Unfortunately, this time around I was not feeling the love.
Kevin said it best from the main stage at the Retail Council of Canada Human Resources Conference yesterday. “This is the Golden Age of HR in Retail.” If you missed the Conference this year, here a few things I learned...