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After 30 Years in Retail, Here’s What I Know For Sure

submitted by Kevin Graff

Team Graff Spotlight: Mary
As we busy ourselves with all the prep for RCC’s STORE Conference, I found myself going down memory lane, back to the first STORE Conference I ever attended. That’s when I did the math and realized, this is my 30th anniversary of working in the retail industry!

It’s Frustrating Out There

submitted by Kevin Graff

I’ve always loved the entire experience of looking around a store, discovering new products and feeling like a VIP while a sales associate passionately shows me great brands that would fit me and my lifestyle well. Unfortunately, this time around I was not feeling the love.

5 Things That Refuse To Change in Retail

submitted by Kevin Graff

Everyone always talks about how fast retail is changing. That’s true. But, what’s equally true is that some things just never seem to change. Consider these never-changing issues...

Gender Transition, Mental Illness and Marijuana…OH MY!

submitted by Kevin Graff

Kevin said it best from the main stage at the Retail Council of Canada Human Resources Conference yesterday. “This is the Golden Age of HR in Retail.” If you missed the Conference this year, here a few things I learned...

The Leadership Void

submitted by Kevin Graff

Leading, not managing, is what’s needed to get sustainable results from your stores. Yet, rarely do retailers provide the Leadership training needed to their DMs, stores and even VPs. That’s the Leadership Void. And that’s why we're hosting the 2-Day Retail Leadership Summit in Toronto this June.

Will the owner of this training program please stand up?

submitted by Kevin Graff

What does it take to roll out a great training program at store level? Better yet, what does it take to sustain a great training program? Do you have the answer on the tip of your tongue? Don’t fret, the majority of retailers out there don’t have the answers to these questions either.

Spring Has Sprung – Time for Spring Training!

submitted by Kevin Graff

Everyone knows how satisfying it is to do spring cleaning around the house; the same can be true about spring training for retailers! The winter blahs are over and it's time to get the cobwebs out and get back to the basics. Here are some Spring Training Tips you can start working on right away.

Your Sales Plan Is A Curse

submitted by Kevin Graff

Every quarter they arrive like clockwork. Your sales plan for each month and week. Descending from upon high, they become the gospel upon which schedules, incentives and more are based upon. What you need to know is that more often than not, these sales plans curse you to a life of complacency...

Are You Socially Successful?

submitted by Kevin Graff

The link between the retail sector and social media cannot be denied. No matter what stage you're at with your social efforts, customers and employees choose social as their media of choice...so build it into your success strategy! Now think: socially speaking, what are you doing?

Complain. Complain. UNDERSTAND!

submitted by Kevin Graff

Why is it that when it comes to our front line staff, we spend more time pushing information and even less time listening?
Shouldn't we understand our staff as well as we understand our customers if we want to engage them?
Shouldn't we spend more time asking THEM questions?