Comments
Voted On

Spotlight on Success: Fresh Collective

submitted by Kevin Graff

We talk a lot about the importance of celebrating successes with your retail teams. There’s no right or wrong way to do this; just make sure you’re actually doing it and making it a part of your regular daily, weekly and monthly operations in the store.

Look What The Stork Brought To Your Store!

submitted by Kevin Graff

So, what has the Stork brought to your store? You see, your new employees are much like new babies (hang in there with me if you’re a new employee … I’m not calling you a baby!). New employees certainly aren’t babies, but you need to care for them in many of the same ways.

Never Stop Learning and Growing

submitted by Kevin Graff

To stay relevant (and happy) you need to learn new skills, ideas, thoughts and strategies. You need to become a continual learner.

Ask yourself … where do you want to go? Where do you need to grow?

Are you just playing store?

submitted by Kevin Graff

I had a recent girl’s day out; long overdue and naturally included retail therapy in one of my favourite clothing shops. I have a hard time being a “regular customer” without assessing the entire customer experience! I want to tell you all the amazing goodies I found...but I have a bigger story...

The “Dock” Blog

submitted by Kevin Graff

Yes, I'm writing this while sitting on the dock on a beautiful morning up north. I'm thinking about all the often overlooked things we don't appreciate enough about working in retail. We spend so much time complaining, worrying and being stressed out that we forget what a great "place" retail is.

Maybe the Problem Is … You!

submitted by Kevin Graff

No, your significant other didn’t write the title for this blog. Nonetheless, it’s likely not the type of title that gets you excited, but give it a minute of reading. How many times have you said or asked some or all of the following...

After 30 Years in Retail, Here’s What I Know For Sure

submitted by Kevin Graff

Team Graff Spotlight: Mary
As we busy ourselves with all the prep for RCC’s STORE Conference, I found myself going down memory lane, back to the first STORE Conference I ever attended. That’s when I did the math and realized, this is my 30th anniversary of working in the retail industry!

It’s Frustrating Out There

submitted by Kevin Graff

I’ve always loved the entire experience of looking around a store, discovering new products and feeling like a VIP while a sales associate passionately shows me great brands that would fit me and my lifestyle well. Unfortunately, this time around I was not feeling the love.

5 Things That Refuse To Change in Retail

submitted by Kevin Graff

Everyone always talks about how fast retail is changing. That’s true. But, what’s equally true is that some things just never seem to change. Consider these never-changing issues...

Gender Transition, Mental Illness and Marijuana…OH MY!

submitted by Kevin Graff

Kevin said it best from the main stage at the Retail Council of Canada Human Resources Conference yesterday. “This is the Golden Age of HR in Retail.” If you missed the Conference this year, here a few things I learned...