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Special Report: POS Resellers Fear Losing Independence as Payment Orgs Acquire ISVs

submitted by Jim Roddy

The most discussed topic in the point of sale channel during Q4 2017 has been ISVs being acquired by payment processors. To better understand how these moves impact our channel, Vantiv conducted a survey of resellers who had at least one of their ISVs acquired in 2015. Access that study here.

Are Small Retail IT Resellers An Endangered Species?

submitted by Jim Roddy

Based on some of my recent phone calls and discussions at the ScanSource Global Partner Conference (Nov. 7-9 in Greenville, SC) and the Retail Realm Conference (Nov. 12-14 in Las Vegas), I’ve got a mammoth question to drop on you: Are small POS resellers an endangered species?

Customer Service, Recurring Revenue Highlight Smarter Payments Roadshow

submitted by Jim Roddy

I joined a five-person team from Vantiv Integrated Payments to host the Smarter Payments Roadshow in Boston (Oct. 17), Brooklyn (Oct. 18), and Philadelphia (Oct. 19). We shared with Vantiv partners insights on reseller best practices and details of Vantiv’s newest products and services.

Which Retail IT Resellers Will Escape The Pull Of Their Past?

submitted by Jim Roddy

Many retail IT VARs are increasing their recurring revenue offerings. But too many of their brethren aren’t moving fast enough. Basically, they’re in a rowboat on a river that’s pulling them towards Niagara Falls, but they aren’t paddling fast enough to break away from the current.

RetailNOW 2017 Review: Years Of POS Intelligence Packed Into Four Days

submitted by Jim Roddy

Gone are the days when POS trade shows would feature mostly iterations of last year’s products. At RetailNOW 2017, held Aug. 6-9 at Paris Las Vegas, typical product-talk was replaced with conversations about managed services, recurring revenue, and payment security. Read on for show highlights.

12 Eye-Popping Quotes from RetailNOW 2017

submitted by Jim Roddy

I’m sorting through my notes and Twitter feed from #RetailNOW2017, held Aug. 6-9 at Paris Las Vegas, and noticed tons of quotes I think you’ll find interesting and insightful.

Lessons from the front lines: inside a Communication Workshop

submitted by Jim Roddy

I’ve peered inside businesses large and small, and the only org I’ve seen that had everyone on the same page was when I was a self-employed sole proprietor. And that communication Shangri-La lasted only until I hired my first part-time employee.

Without Critical Thinking, Your Business Will Start Sinking

submitted by Jim Roddy

If I was limited to teach just one business concept to my organization, I’d choose Critical Thinking. Critical Thinking helps you in every situation – hiring, employee management, conflict resolution, customer service, strategic planning, and even choosing what to serve at the annual holiday party.

U.S. shift to “automation nation” can benefit retail IT resellers – or wreck them

submitted by Jim Roddy

Will you adapt your business to take advantage of automation, growing your sales and increasing your internal efficiencies? Or will you be a victim of automation, another worker displaced because you lack unique skills?

Retail Staff Must Read: Team Shares Top Lessons, Takeaways From “Raving Fans”

submitted by Jim Roddy

As part of a company's professional development program, I recently discussed with their staff the customer service classic "Raving Fans" by Ken Blanchard and Sheldon Bowles. I'm happy to share the group's four "golden nuggets" with you.