The most discussed topic in the point of sale channel during Q4 2017 has been ISVs being acquired by payment processors. To better understand how these moves impact our channel, Vantiv conducted a survey of resellers who had at least one of their ISVs acquired in 2015. Access that study here.
Based on some of my recent phone calls and discussions at the ScanSource Global Partner Conference (Nov. 7-9 in Greenville, SC) and the Retail Realm Conference (Nov. 12-14 in Las Vegas), I’ve got a mammoth question to drop on you: Are small POS resellers an endangered species?
I joined a five-person team from Vantiv Integrated Payments to host the Smarter Payments Roadshow in Boston (Oct. 17), Brooklyn (Oct. 18), and Philadelphia (Oct. 19). We shared with Vantiv partners insights on reseller best practices and details of Vantiv’s newest products and services.
Many retail IT VARs are increasing their recurring revenue offerings. But too many of their brethren aren’t moving fast enough. Basically, they’re in a rowboat on a river that’s pulling them towards Niagara Falls, but they aren’t paddling fast enough to break away from the current.
Gone are the days when POS trade shows would feature mostly iterations of last year’s products. At RetailNOW 2017, held Aug. 6-9 at Paris Las Vegas, typical product-talk was replaced with conversations about managed services, recurring revenue, and payment security. Read on for show highlights.
I’ve peered inside businesses large and small, and the only org I’ve seen that had everyone on the same page was when I was a self-employed sole proprietor. And that communication Shangri-La lasted only until I hired my first part-time employee.
If I was limited to teach just one business concept to my organization, I’d choose Critical Thinking. Critical Thinking helps you in every situation – hiring, employee management, conflict resolution, customer service, strategic planning, and even choosing what to serve at the annual holiday party.
Will you adapt your business to take advantage of automation, growing your sales and increasing your internal efficiencies? Or will you be a victim of automation, another worker displaced because you lack unique skills?
As part of a company's professional development program, I recently discussed with their staff the customer service classic "Raving Fans" by Ken Blanchard and Sheldon Bowles. I'm happy to share the group's four "golden nuggets" with you.