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North Country’s Chelsey Paulson talks family business, women in retail IT, company culture and more

submitted by Jim Roddy

Episode #2 of “On The Edge with Jim Roddy” features a candid (and sometimes surprising) interview with Chelsey Paulson of North Country Business Products. She shares details about growing up in a family business, the unique experience and perspective of women in the retail IT channel and more.

8 Great Email Marketing Building Blocks for the Retail IT Channel

submitted by Jim Roddy

A Vantiv/Worldpay partner recently asked me about the fundamentals of a quality customer/prospect marketing email, so I jotted down a few best practices and asked my LinkedIn connections to weigh in. The result of that effort is this list of 8 Great Email Marketing Building Blocks.

You’ve Decided to Change Your Company Culture. Now What?

submitted by Jim Roddy

We all know that “culture eats strategy for breakfast” (thank you, Peter Drucker), but how exactly are you supposed to build the right environment? I received the following culture-related email from a retail IT industry executive and wanted to share my answer to him with you.

POS lessons learned during 5,000 miles of channel travel

submitted by Jim Roddy

I haven’t been at office much lately. No, I’m not sick and I’m not getting lazy. I’ve been on the road engaging with retail IT resellers and ISVs at a variety of events – and gathering quite a bit of intel about the POS channel. Let’s look at some lessons learned from the trips I took during March.

Vantiv POS Channel KPI Study – Part 4: “Companies want to destroy the independence of the reseller”

submitted by Jim Roddy

This final article from our 2018 POS Channel KPI Study will focus on revenue per employee, payroll expenses, marketing expenses, research and development (R&D) expenses, and channel threats and opportunities.

Vantiv POS Channel KPI Study – Part 1: Resellers report robust sales and profits in 2017, expect stronger 2018

submitted by Jim Roddy

This year our POS Channel KPI Study attracted 152 VARs and ISVs, making it the largest POS KPI report ever published. This article is Part 1 of our four-part special report published by Vantiv’s, now Worldpay’s, PaymentsEdge Advisory Services.

RSPA INSPIRE 2018: 4 Lessons POS Resellers Can’t Afford to Ignore

submitted by Jim Roddy

An avalanche in Hawaii? That’s what I experienced at the annual RSPA INSPIRE Conference, held Jan. 28-31, 2018, in Kona, HI. This wasn’t a snow-powered avalanche; instead it was a deluge of data related to trends and best practices in the POS channel that I gleaned from several industry leaders.

Special Report: POS Resellers Fear Losing Independence as Payment Orgs Acquire ISVs

submitted by Jim Roddy

The most discussed topic in the point of sale channel during Q4 2017 has been ISVs being acquired by payment processors. To better understand how these moves impact our channel, Vantiv conducted a survey of resellers who had at least one of their ISVs acquired in 2015. Access that study here.

Are Small Retail IT Resellers An Endangered Species?

submitted by Jim Roddy

Based on some of my recent phone calls and discussions at the ScanSource Global Partner Conference (Nov. 7-9 in Greenville, SC) and the Retail Realm Conference (Nov. 12-14 in Las Vegas), I’ve got a mammoth question to drop on you: Are small POS resellers an endangered species?

Customer Service, Recurring Revenue Highlight Smarter Payments Roadshow

submitted by Jim Roddy

I joined a five-person team from Vantiv Integrated Payments to host the Smarter Payments Roadshow in Boston (Oct. 17), Brooklyn (Oct. 18), and Philadelphia (Oct. 19). We shared with Vantiv partners insights on reseller best practices and details of Vantiv’s newest products and services.