Transforming A “Mechanical” Job Into An Inspiring Experience

Instead of focusing on what we wanted the staff to do and achieve, we focused on ‘Why’. Why the add-on was of such value. How introducing this item was truly going to benefit the customer. In fact, by ‘selling’ the item to the customer, they were actually truly helping the customer in a big way.

Read the full article and discuss below.

Leave a Reply

  • (will not be published)