10 Things NOT To Do To Drive Results

submitted by Kevin Graff

We often ‘beat you over the head’ with what you need to do to increase sales, improve the customer experience and build employee engagement. After all, that’s the work we do with our clients. But here are 10 Things NOT To Do To Drive Results...

Get Out Of Your Own Way To Succeed

submitted by Kevin Graff

There are countless numbers of external challenges you face and have to deal with every day. But, the biggest obstacle most of us face is staring at us every morning in the mirror … ourselves!

How Do You Compare to ServingIntel’s Culture?

submitted by Jim Roddy

I recently hosted an Accountability Workshop as part of the annual Christmas Meeting for Chicago-based retail IT solution provider ServingIntel (formerly POS Partners). Here’s a glimpse into what makes this successful company tick.

Are You Challenging the Performance of Your Staff?

submitted by Kevin Graff

Is finding and developing the ‘right’ store staff such a big deal? Doesn’t your format and merchandise do all the real selling, while employees are just there to receive your customer’s cash? Before you get too far down this line of thinking, consider the following list of questions...

A Happy Uncertain Risky Promising Disruptive Prosperous 2019

submitted by Tony D'Onofrio

This post summarizes important 2019 global economic forecasts and looks at a few emerging risks. Timely to the upcoming NRF 2019 in New York, we will also discuss expected technology disruption and the positive prospects for the global retail industry in the New Year. Happy New Year.

Gift Card Redemption Season is Almost Here!

submitted by Kevin Graff

If you’re like most retailers out there,here’s some great news for you – gift card sales over the past several months should push your performance ‘over the top’ in the new year! But are you ready to make the most of this bonanza?

Use the Spirit of Christmas In Your Store!

submitted by Kevin Graff

Here we are, just 12 'sleeps' away from Christmas day. Do you have the Christmas spirit yet? Does your staff? How about your customers? The truth is, if you have it, you're more likely to be able to share it with those around you.

A Propitious Four-Star Amazon Clicks to Bricks Experiment

submitted by Tony D'Onofrio

Visually let's walk through Amazon's new Four-Star physical store, read some early reviews, and understand why this is a worthy customer experience experiment on the road to the future of retail. Not perfect, but a good beginning.

Get The Heck Out Of The Backroom!

submitted by Kevin Graff

During countless trips through numerous stores over the past few weeks we couldn’t help but notice a predominant and very disturbing trend … it’s next to impossible to find a manager on the sales floor! It’s time to get the heck out of the backroom!

There’s a clear roadmap for Retail IT resellers in 2019. Are you being left behind?

submitted by Jim Roddy

I recently talked with a Retail IT channel veteran about several issues including the future roadmap for POS resellers. We concluded there are essentially two paths forward – and only two paths – for Retail IT VARs for 2019 and beyond.