It’s that wonderful time of year again when we start to gear up for Christmas. A critical part of this process is hiring seasonal staff. The very thought of this is often enough to cause even the most experienced managers to break out in a cold sweat! But don’t worry … it’s all about ...
Retailers are still stuck in parallel ruts of optimizing separate businesses of online and stores. The reality is that what you and I really care about is the best way to find and purchase what we need, where we are, on a given day.
I have to say, I’ve been in retail for over 25 years and it’s been a while since I’ve seen a store run so well. The trade secrets I’m about to share are not-so-secret. These are the basics that are so easily forgotten. It’s these basics that will ensure your store runs like a fine-tuned machine.
Online retail was founded with a distinctly different business model. With omnichannel transformation strategies like "click and collect", customers can simply bypass store prices by ordering online but collecting their item in store.
Humans are creatures of comfort, but being slightly uncomfortable can push us to achieve things we never thought we could! I'm inspired to learn more new skills. Outside your comfort zone is the learning zone. Great leaders spend a lot of time there.
Remember that people are more prepared to give a great performance if they feel valued, invested in and purposeful. The only way to deliver that feeling to people is through the human touch. Have you lost the human touch when it comes to training your frontline teams?
Omnichannel is driven by changing consumer behavior patterns, and how they disrupt every facet of traditional retailing. Woe be it to stores that don't realize that omnichannel is the new normal, even for car purchases.
Looking to ramp up your holiday planning? Here are 8 action steps to get you started.