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Smart Store Can You SEE Me Now?

submitted by Tony D'Onofrio

Frictionless secure commerce coupled with immersive customer experiences have been on my mind for some time. Engaging with an in-store geolocation security company and new updated data on internet connectivity, growth of smartphones, and the Internet of Things (IoT) inspired this post.

Stop reading this and take a “clarity break”

submitted by Jim Roddy

I just finished reading How To Be A Great Boss by Rene Boer and Gino Wickman and I felt super-compelled to share one nugget of advice from the book with all my friends in the retail IT channel. Take a “clarity break.” And do it ASAP.

Thank You.

submitted by Kevin Graff

Thank You. Such a simple concept. Such an amazing thing do. Something I need to say to so many. What I’m saying is “Thank You” to all of you that have allowed me, and my team, to be inspired by … you. A while back I hit a wall. The ‘grind’ hit me hard and nearly stopped me in my tracks.

Why “the second sale” is more critical than new acquisitions

submitted by Chris Petersen

What gets measured can be managed and improved. Many retailers are failing to measure the second sale, and track the related customer variables to build lasting relationships that create lifetime value.

What really gets in the way of training success at store level?

submitted by Kevin Graff

What does it take to roll out a great training program at store level? Better yet, what does it take to sustain one at store level? Do you have the answer on the tip of your tongue? Don’t fret, many retailers out there don’t have the answers either.

Do You Sound Like A Parent, Or A Leader?

submitted by Kevin Graff

As leaders it's important to understand what each person on our team values, irrespective of when they were born. Every generation brings strengths to the workplace and it's our job as leaders to keep everyone focused on one common goal.

Big boxes are building small stores – How small is too small?

submitted by Chris Petersen

The retail transformation to omnichannel challenges the basic concept of a store as a destination to purchase. The consumer quite literally has become the POS, which requires retailers to reexamine right sizing stores.

Hey District Managers. Check it out – this one’s for you!

submitted by Kevin Graff

The role of the District Manager is probably the one that can affect sales the most out of any other role in a retail organization. Think about it. An under-performing region can greatly affect the bottom line of a company.

The Critical Next Generation Formula for Rewarding Customer Engagement

submitted by Tony D'Onofrio

"Customer-experience (focused) leaders gain rapid insights to build customer loyalty, make employees happier, achieve revenue gains of 5 to 10 percent, and reduce costs by 15 to 25 percent within two or three years." Technology is a key differentiator.

Data “At The Heart” Of Retail IT Transformation

submitted by Jim Roddy

Data was front-and-center at the 2018 Retail Realm Conference starting with keynote Balaji Balasubramanian of Microsoft. “At the heart of the (retail) transformation is accessibility to data. Make sure you have unified data in one place in an understood format that you can build applications on.”