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The Five Amazing Innovation Leadership Videos of 2018

submitted by Tony D'Onofrio

The Internet, mobile and social media have forever transformed the distribution of viral messaging. No longer the best kept secret, at the center of successful communication is the medium of video. The five visual masterpieces are a reminder that this is the age to disrupt or be disrupted.

Successful Holiday Season Hiring – Not Sure Where to Start?

submitted by Kevin Graff

It’s that wonderful time of year when we start to gear up for Christmas. A critical part of this process is hiring seasonal staff. The very thought of this is often enough to cause managers to break out in a cold sweat! But don’t worry … it’s all about planning and execution.

The Miracle of Vulnerability

submitted by Kevin Graff

Whether you’re the President of your company, a territory manager, store manager or sales associate, the lesson here is to give up the ‘game’ so many play. The one where you have no fears, no uncertainty, and all the answers. You’re depriving yourself, and those you lead...

8 things you need to do now to be an All-Star this Christmas selling season

submitted by Kevin Graff

If you really want to be a retail ALL-STAR Store Manager, implement these 8 best practices today and you will notice successes in every area by Christmas…if not earlier!

Forget About The Money … and You’ll Have More Of It

submitted by Kevin Graff

We’re working on a couple of very interesting and fascinating projects lately. What’s resonated the most with me about these projects, is likely the most important selling lesson possible. Let’s face it, making sales is essential.

Smart Store Can You SEE Me Now?

submitted by Tony D'Onofrio

Frictionless secure commerce coupled with immersive customer experiences have been on my mind for some time. Engaging with an in-store geolocation security company and new updated data on internet connectivity, growth of smartphones, and the Internet of Things (IoT) inspired this post.

Stop reading this and take a “clarity break”

submitted by Jim Roddy

I just finished reading How To Be A Great Boss by Rene Boer and Gino Wickman and I felt super-compelled to share one nugget of advice from the book with all my friends in the retail IT channel. Take a “clarity break.” And do it ASAP.

Why “the second sale” is more critical than new acquisitions

submitted by Chris Petersen

What gets measured can be managed and improved. Many retailers are failing to measure the second sale, and track the related customer variables to build lasting relationships that create lifetime value.

Thank You.

submitted by Kevin Graff

Thank You. Such a simple concept. Such an amazing thing do. Something I need to say to so many. What I’m saying is “Thank You” to all of you that have allowed me, and my team, to be inspired by … you. A while back I hit a wall. The ‘grind’ hit me hard and nearly stopped me in my tracks.

What really gets in the way of training success at store level?

submitted by Kevin Graff

What does it take to roll out a great training program at store level? Better yet, what does it take to sustain one at store level? Do you have the answer on the tip of your tongue? Don’t fret, many retailers out there don’t have the answers either.