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Great DM’s = Great Results

submitted by Kevin Graff

What happens when you transfer a ‘high output’ manager into a poorly performing store? No surprise here. As every experienced retailer knows, this single action ensures that results will improve almost overnight. Solid reinforcement of the old expression “As goes the manager, so goes the store.”

RetailROI and The Essential Retail Technologies of 2019

submitted by Tony D'Onofrio

From this year's SuperSaturday edition of this memorable event, here is a summary of the altruistic work of RetailROI, the latest research on the 2019 essential retail technologies, and an inspirational close on the power of branding transformation.

A Short Quiz: Do You Care About The Right Things?

submitted by Kevin Graff

OK, let's have some 'fun'! Here's is a short quiz for you to complete. Rank these items in terms of how important you see them in your role as a supervisor, manager or leader...

Running Into the Nike House of Innovation Future of Retail

submitted by Tony D'Onofrio

Of all the stores that I have visited to date around the world, the Nike House of Innovation in New York City, is the closest example that meets this critical futurist success formula. Here is why.

The Seven Impactful Retail Transformation Takeaways from NRF 2019

submitted by Tony D'Onofrio

Primarily from an Expo floor perspective where billions of innovation dollars are being invested, here are my impactful retail transformational takeaways. See you next year.

District Managers: Necessary or Unnecessary?

submitted by Kevin Graff

I know I’m likely not making many friends in the Store Operations divisions with the title of this blog. After all, how dare I even suggest that DMs may be unnecessary? They’re supposed to be part of the ‘untouchable’ crowd. Look at a short list of what makes your DMs necessary and irreplaceable.

Is Your Website an All-Star or an Also-Ran? Don’t Ignore These 10 Best Practices

submitted by Jim Roddy

“I need to improve my website” is the business version of “I need to get in better shape.” You know it’s something you should do but you never get around to making the necessary changes. I can’t help you shed extra weight, but I can show you the path to a more attractive, more effective website.

Employee Engagement … it’s just not that hard.

submitted by Kevin Graff

We all know how important employee engagement is to achieving success. And, we also know that most organizations struggle to make it a reality. You just have to look at the staff turnover rates in retail to know that’s true. But, the truth is, employee engagement is not that hard to figure out.

10 Things NOT To Do To Drive Results

submitted by Kevin Graff

We often ‘beat you over the head’ with what you need to do to increase sales, improve the customer experience and build employee engagement. After all, that’s the work we do with our clients. But here are 10 Things NOT To Do To Drive Results...

How Do You Compare to ServingIntel’s Culture?

submitted by Jim Roddy

I recently hosted an Accountability Workshop as part of the annual Christmas Meeting for Chicago-based retail IT solution provider ServingIntel (formerly POS Partners). Here’s a glimpse into what makes this successful company tick.