Everyone always talks about how fast retail is changing. That’s true. But, what’s equally true is that some things just never seem to change. Consider these never-changing issues...
Why this is important: On the surface, omnichannel sounds like a panacea to bolster sales. But, some channels are far more costly than stores. CFOs face new challenges of balancing sales versus the increasing cost burden of omnichannel.
Will you adapt your business to take advantage of automation, growing your sales and increasing your internal efficiencies? Or will you be a victim of automation, another worker displaced because you lack unique skills?
Kevin said it best from the main stage at the Retail Council of Canada Human Resources Conference yesterday. “This is the Golden Age of HR in Retail.” If you missed the Conference this year, here a few things I learned...
Omnichannel is not cheap. It creates additional layers of infrastructure and costs to sell products through to the end customer. One of most challenging and costly is the "last mile" of delivery.
It’s not them, it’s you.
Have you used voice search yet?
The answer is probably yes if you’ve got an Amazon Echo or a smart phone.
Have you used voice search in your business to improve your customer’s experience yet?
The answer is probably no, but it shouldn’t be.
The technology it takes so su
The paradox was that even though the focus of the conference was on technology retail, the innovations were less about applying technology to retail, and much more about how to engage today's omnichannel consumer.
Leading, not managing, is what’s needed to get sustainable results from your stores. Yet, rarely do retailers provide the Leadership training needed to their DMs, stores and even VPs. That’s the Leadership Void. And that’s why we're hosting the 2-Day Retail Leadership Summit in Toronto this June.
What does it take to roll out a great training program at store level? Better yet, what does it take to sustain a great training program? Do you have the answer on the tip of your tongue? Don’t fret, the majority of retailers out there don’t have the answers to these questions either.