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The Miracle of Vulnerability

submitted by Kevin Graff

Whether you’re the President of your company, a territory manager, store manager or sales associate, the lesson here is to give up the ‘game’ so many play. The one where you have no fears, no uncertainty, and all the answers. You’re depriving yourself, and those you lead...

8 things you need to do now to be an All-Star this Christmas selling season

submitted by Kevin Graff

If you really want to be a retail ALL-STAR Store Manager, implement these 8 best practices today and you will notice successes in every area by Christmas…if not earlier!

Forget About The Money … and You’ll Have More Of It

submitted by Kevin Graff

We’re working on a couple of very interesting and fascinating projects lately. What’s resonated the most with me about these projects, is likely the most important selling lesson possible. Let’s face it, making sales is essential.

Smart Store Can You SEE Me Now?

submitted by Tony D'Onofrio

Frictionless secure commerce coupled with immersive customer experiences have been on my mind for some time. Engaging with an in-store geolocation security company and new updated data on internet connectivity, growth of smartphones, and the Internet of Things (IoT) inspired this post.

Stop reading this and take a “clarity break”

submitted by Jim Roddy

I just finished reading How To Be A Great Boss by Rene Boer and Gino Wickman and I felt super-compelled to share one nugget of advice from the book with all my friends in the retail IT channel. Take a “clarity break.” And do it ASAP.

Thank You.

submitted by Kevin Graff

Thank You. Such a simple concept. Such an amazing thing do. Something I need to say to so many. What I’m saying is “Thank You” to all of you that have allowed me, and my team, to be inspired by … you. A while back I hit a wall. The ‘grind’ hit me hard and nearly stopped me in my tracks.

Why “the second sale” is more critical than new acquisitions

submitted by Chris Petersen

What gets measured can be managed and improved. Many retailers are failing to measure the second sale, and track the related customer variables to build lasting relationships that create lifetime value.

What really gets in the way of training success at store level?

submitted by Kevin Graff

What does it take to roll out a great training program at store level? Better yet, what does it take to sustain one at store level? Do you have the answer on the tip of your tongue? Don’t fret, many retailers out there don’t have the answers either.

Do You Sound Like A Parent, Or A Leader?

submitted by Kevin Graff

As leaders it's important to understand what each person on our team values, irrespective of when they were born. Every generation brings strengths to the workplace and it's our job as leaders to keep everyone focused on one common goal.

The Critical Next Generation Formula for Rewarding Customer Engagement

submitted by Tony D'Onofrio

"Customer-experience (focused) leaders gain rapid insights to build customer loyalty, make employees happier, achieve revenue gains of 5 to 10 percent, and reduce costs by 15 to 25 percent within two or three years." Technology is a key differentiator.