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5 Step Warm-Up to Retail Training

submitted by Kevin Graff

We all want to perform better and to perform better, that means some kind of on-going training. We accept that this is the only way to achieve our physical fitness goals, so why is it so difficult for us to apply this same kind of thinking to improving performance in our stores?

Retail Wars – Is Amazon the death star or rebel alliance?

submitted by Chris Petersen

Both Amazon and Walmart are aggressively changing the rules of retail in the US, as well international markets. For any retailer competing to survive, the one real threat is "death by mediocrity" and lack of differentiation.

5 Things retailers can learn from booking a “smart” cruise!

submitted by Chris Petersen

Consumers expectations rise every time they have personal experiences which exceed the norm, and they bring those new expectations to retail with them. Retailers must now reach beyond traditional store design to start delivering personalized experiences that customers know are possible today.

2017 Is Going To Stink!

submitted by Kevin Graff

Yep. 2017 is going to suck. OK, not for everyone. But, certainly for a lot of retailers. Why? Well, far too many brick and mortar retailers still haven’t recognized that the in-store experience matters more now than ever before...

Reality Check: You Lost A Lot of Sales This Holiday Selling Season

submitted by Kevin Graff

Reality Check: You Lost A Lot of Sales This Holiday Selling Season
What do we mean?

5 Key success factors for “omnichannel as the new normal”

submitted by Chris Petersen

With the rapid growth of ecommerce, neither products nor technology are unique differentiators. Retailers are rapidly transforming beyond selling gadgets to creating a differentiated experience. Will vendors also adapt?

Recommended Reading For 2017

submitted by Jim Roddy

For over a decade I've tracked the best books I've read and compiled them into a list we call "Roddy's Recommended Reading." Categories include Customer Service, General Business/Strategy, Hiring, Leadership, Management, Personal Development, and Sales/Marketing.

Five Global Ingredients Driving the Age of Disruption – Part 2

submitted by Tony D'Onofrio

Welcome to a transformational 2017 were the recipe for success will require navigating geopolitical risks, an ever faster new technology pace, new data economy business models, mobile connected savvy consumers, and all of us being able to shop will we drop.

Are you using the Spirit of Christmas in your store?

submitted by Kevin Graff

Here we are, just 17 'sleeps' away from Christmas day. How have sales been in your stores so far this holiday selling season? Hitting your targets? Celebrating success? We certainly hope so, because there can hardly be one good reason why you shouldn't be doing better this year than last.

Like A Fine-Tuned Machine

submitted by Kevin Graff

I have to say, I’ve been in retail for over 25 years and it’s been a while since I’ve seen a store run so well. The trade secrets I’m about to share are not-so-secret. These are the basics that are so easily forgotten. It’s these basics that will ensure your store runs like a fine-tuned machine.