Why this is important: In order to survive and thrive, retailers are transforming to omnichannel. That will require new capabilities from distributors to in order to meet consumer expectations of more product choice and delivery on their terms.
Profits seem to hiding in plain sight - even in the Gulf. To find them, management has to heed the call for tough actions during tough times. At times like these, businesses have to embrace decisions based on hard facts, and take actions grounded in reality.
Valentine’s Day just passed us by and it got me thinking about what makes for a good and/or bad Valentine’s Day. From this, my thoughts drifted to what makes for a good and/or bad retail experience. Good and not so good experiences typically come down to the people involved in said experiences.
Conference keynote speakers should make you pause from the day-to-day of your business and think about your org’s strategies through a different lens. That’s exactly what the authors of the book The Roadside MBA did across three mornings at RSPA INSPIRE 2017 held at the St. Kitts Marriott.
Video is the new medium required to package successful branding. The following are my current favorite future predicting retail technology videos.
It's almost the end of January and I am still pondering my Christmas shopping experiences in December. In stores where the staff was obviously well trained and motivated I spent a lot more money than I probably intended. How many customers do you think were like me in your stores over the holiday?
For the past five years, Ford has been publishing a list of global micro trends. The company calls it "a compilation of the most compelling movements across the globe that are shaping how we live, work, and engage with the world around us." Here are my favorite highlights.
Both Amazon and Walmart are aggressively changing the rules of retail in the US, as well international markets. For any retailer competing to survive, the one real threat is "death by mediocrity" and lack of differentiation.
We all want to perform better and to perform better, that means some kind of on-going training. We accept that this is the only way to achieve our physical fitness goals, so why is it so difficult for us to apply this same kind of thinking to improving performance in our stores?