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5 Things That Refuse To Change in Retail

submitted by Kevin Graff

Everyone always talks about how fast retail is changing. That’s true. But, what’s equally true is that some things just never seem to change. Consider these never-changing issues...

Which is more expensive – Omnichannel or retail stores?

submitted by Chris Petersen

Why this is important: On the surface, omnichannel sounds like a panacea to bolster sales. But, some channels are far more costly than stores. CFOs face new challenges of balancing sales versus the increasing cost burden of omnichannel.

U.S. shift to “automation nation” can benefit retail IT resellers – or wreck them

submitted by Jim Roddy

Will you adapt your business to take advantage of automation, growing your sales and increasing your internal efficiencies? Or will you be a victim of automation, another worker displaced because you lack unique skills?

What the End of Globalization Means to Retail

submitted by Tony D'Onofrio

Provided your particular brand has global cache, reverse globalization will not stop the new tech savvy consumers from shopping till they drop. Here is how we got here.

Gender Transition, Mental Illness and Marijuana…OH MY!

submitted by Kevin Graff

Kevin said it best from the main stage at the Retail Council of Canada Human Resources Conference yesterday. “This is the Golden Age of HR in Retail.” If you missed the Conference this year, here a few things I learned...

Last Mile – The amazing race to solve the delivery dilemma

submitted by Chris Petersen

Omnichannel is not cheap. It creates additional layers of infrastructure and costs to sell products through to the end customer. One of most challenging and costly is the "last mile" of delivery.

It’s Your Turn For Voice Search

submitted by Mike Wittenstein

It’s not them, it’s you.

Have you used voice search yet?

The answer is probably yes if you’ve got an Amazon Echo or a smart phone.

Have you used voice search in your business to improve your customer’s experience yet?

The answer is probably no, but it shouldn’t be.

The technology it takes so su

5 Top Themes for Future Retail Success – TCG Retail Summit

submitted by Chris Petersen

The paradox was that even though the focus of the conference was on technology retail, the innovations were less about applying technology to retail, and much more about how to engage today's omnichannel consumer.

The Leadership Void

submitted by Kevin Graff

Leading, not managing, is what’s needed to get sustainable results from your stores. Yet, rarely do retailers provide the Leadership training needed to their DMs, stores and even VPs. That’s the Leadership Void. And that’s why we're hosting the 2-Day Retail Leadership Summit in Toronto this June.

Will the owner of this training program please stand up?

submitted by Kevin Graff

What does it take to roll out a great training program at store level? Better yet, what does it take to sustain a great training program? Do you have the answer on the tip of your tongue? Don’t fret, the majority of retailers out there don’t have the answers to these questions either.