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Do customers want help from associates or technology?

submitted by Chris Petersen

Today's retailers walk a tightrope of defending yesterday's strengths versus innovating for tomorrow. Future success lies in finding ways to be increasing relevant for consumers who have become channel agnostic.

The horse you rode in on will not win the race for the future

submitted by Chris Petersen

A product centric heritage has perpetuated a focus on purchases. Winning is no longer just about the sale today, but how to reduce the overall customer effort and making it easy to do business across time and place.

A Need for Smart Car Innovation Speed

submitted by Tony D'Onofrio

The “passenger economy” created by the convergence of autonomous vehicles and ride-hailing will be worth $7 trillion a year by 2050. In USA, consumers spend 1.2 billion hours per week driving to the mall, finding parking, wondering around aisles, checking out and driving home. Smart Car Innovation.

Yes, that’s right…it’s YOUR job to make me WANT to come to work

submitted by Kevin Graff

How great would your workplace be if all your staff had positive attitudes, confidence, determination, and loyalty? What would it be like if they worked with meaningful purpose and provided mutual support for each other in the work place? Sounds like utopia? This is not an impossible achievement.

Goldfish Are Better Than Humans??

submitted by Kevin Graff

A study showed the average human attention span has fallen from 12 seconds in 2000, or around the time the mobile revolution began, to 8 seconds. Goldfish, meanwhile, are believed to have an attention span of nine seconds!

Yep, we’re being outdone by that beautiful orange fish in the aquarium.

Lessons learned from two of the best brick & mortar retailers

submitted by Chris Petersen

Retailers can never afford to be complacent. However, Amazon is not the only model of success. The rest of retail would do well to study the critical success factors of those who are thriving today in spite of Amazon's growth.

Winning the race to the home requires more than the last mile

submitted by Chris Petersen

To grow subscriptions and ecommerce volume in general, retailers must do more than deliver the last mile. Home delivery is NOT a highly valued convenience if the customer has to worry about time slots, access or theft.

Vantiv POS Channel KPI Study – Part 1: Resellers report robust sales and profits in 2017, expect stronger 2018

submitted by Jim Roddy

This year our POS Channel KPI Study attracted 152 VARs and ISVs, making it the largest POS KPI report ever published. This article is Part 1 of our four-part special report published by Vantiv’s, now Worldpay’s, PaymentsEdge Advisory Services.

The Digital Future of Retail Simplified

submitted by Tony D'Onofrio

Not too long ago, many including myself were forecasting major consumer changes for the year 2020. That magical year is just around the corner and it is now time to simplify the digital future of retail.

Ask Yourself…How’s Your Personal Brand?

submitted by Kevin Graff

If you rely on getting your job done through other people, an assessment of your personal brand could be the difference between people just listening to you or people being inspired by you to do their job with purpose and passion.