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What the Heck Are You Doing In the Backroom?

submitted by Kevin Graff

While shopping at countless stores over the past few weeks we noticed a predominant and very disturbing trend … it’s next to impossible to find a manager on the sales floor! Can you believe it? Remember, if your staff is out on the floor with customers, you should be too!

“PIC” Your Battles With Angry Customers

submitted by Jim Roddy

The most invigorating part of the customer service training sessions I deliver to Vantiv partners are the customer complaints. Screaming, swearing, accusing, abusing – these stories had everything. We cut through all those emotions and discussed techniques to effectively de-escalate upset customers.

Five Global Ingredients Driving the Age of Disruption – Part 2

submitted by Tony D'Onofrio

Welcome to a transformational 2017 were the recipe for success will require navigating geopolitical risks, an ever faster new technology pace, new data economy business models, mobile connected savvy consumers, and all of us being able to shop will we drop.

Five Global Ingredients Driving the Age of Disruption – Part 1

submitted by Tony D'Onofrio

For a transformational 2017, five key ingredients need to be closely monitored and navigated in building a successful global business formula. For now adjust your business sail and confidently cruise through these first three winds of change.

Happy Black Friday Selling!

submitted by Kevin Graff

Everyone Stay Focused! Now’s the time (more than ever!) to keep everyone’s eyes clearly focused on their targets. But how do you do this? Try the following...

Black Friday countdown! 3 things YOU need to get on top of NOW to prepare for success!

submitted by Kevin Graff

For just about every retailer, Black Friday is the holiday selling kick-off that we've waited for all year! Here are 3 more things you can do right now to help you squeeze a few more dollars into the cash drawer each day...

Is Omnichannel dead? 5 Factors driving retail transformation

submitted by Chris Petersen

The future "ain't what it used to be". To thrive will require more than channel strategy … it requires keeping pace with the rapidly evolving consumer patterns and expectations of where and how they will purchase.

5 Things To Get Your Seasonal Staff Up To Speed

submitted by Kevin Graff

It’s that wonderful time of year again when we start to gear up for Christmas. A critical part of this process is hiring seasonal staff. The very thought of this is often enough to cause even the most experienced managers to break out in a cold sweat! But don’t worry … it’s all about ...

One of the greatest misses in omnichannel retailing today …

submitted by Chris Petersen

Rich content goes beyond the "product". It has the capacity to powerfully engage consumers at a personal level, showing us why products are useful, and how they fit our lifestyle. Best part, it can be tested and measured!

Like A Fine-Tuned Machine

submitted by Kevin Graff

I have to say, I’ve been in retail for over 25 years and it’s been a while since I’ve seen a store run so well. The trade secrets I’m about to share are not-so-secret. These are the basics that are so easily forgotten. It’s these basics that will ensure your store runs like a fine-tuned machine.