While shopping at countless stores over the past few weeks we noticed a predominant and very disturbing trend … it’s next to impossible to find a manager on the sales floor! Can you believe it? Remember, if your staff is out on the floor with customers, you should be too!
The most invigorating part of the customer service training sessions I deliver to Vantiv partners are the customer complaints. Screaming, swearing, accusing, abusing – these stories had everything. We cut through all those emotions and discussed techniques to effectively de-escalate upset customers.
Welcome to a transformational 2017 were the recipe for success will require navigating geopolitical risks, an ever faster new technology pace, new data economy business models, mobile connected savvy consumers, and all of us being able to shop will we drop.
For a transformational 2017, five key ingredients need to be closely monitored and navigated in building a successful global business formula. For now adjust your business sail and confidently cruise through these first three winds of change.
For just about every retailer, Black Friday is the holiday selling kick-off that we've waited for all year! Here are 3 more things you can do right now to help you squeeze a few more dollars into the cash drawer each day...
The future "ain't what it used to be". To thrive will require more than channel strategy … it requires keeping pace with the rapidly evolving consumer patterns and expectations of where and how they will purchase.
It’s that wonderful time of year again when we start to gear up for Christmas. A critical part of this process is hiring seasonal staff. The very thought of this is often enough to cause even the most experienced managers to break out in a cold sweat! But don’t worry … it’s all about ...
Rich content goes beyond the "product". It has the capacity to powerfully engage consumers at a personal level, showing us why products are useful, and how they fit our lifestyle. Best part, it can be tested and measured!
I have to say, I’ve been in retail for over 25 years and it’s been a while since I’ve seen a store run so well. The trade secrets I’m about to share are not-so-secret. These are the basics that are so easily forgotten. It’s these basics that will ensure your store runs like a fine-tuned machine.